Z

3 Messages

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90 Points

Sat, Aug 28, 2021 3:56 PM

Random watchlist items get deselected

Over time, I'm finding that certain watchlist selections become deselected. Like I'll be researching some movie, following through a chain of "More Like This", and I'll see a movie that I know for sure was added to my watchlist in the past, only to find that it has become deselected. I couldn't find a similar issue in the question search, but I can't be the only one who has this issue, right? No big deal, but I'm just curious how that could happen, because I did not take the action to deselect these films. Thanks.

Sally

Employee

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108 Messages

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1.1K Points

2 m ago

Hello hello @zolar_czakl,

 

Can you clarify if you are seeing items being removed from your watchlist?

 

You can even provide us a URL so we can look further into this.

 

3 Messages

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90 Points

2 m ago

Thanks for replying. Sorry if I was unclear. Once in a while I'll come across a movie, when browsing a list that someone else has created for example, and there's a movie on there that I had added to my general watch list some time ago. But now that movie is "unchecked" from my watchlist and I did not uncheck it. Let me know if I can provide any more info. I typically will recheck them as they come up, so I'll see if I can remember any recent examples of this.

Sally

Employee

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108 Messages

 • 

1.1K Points

2 m ago

Hey @zolar_czakl  ,

 

Thank you so much for getting back to us.

Based on the details you have given me, I believe there are a couple of things that may be going on:

 

1) Is there a possibility that you are not logged in to the account in which you created your list?

 

2) Also, I have checked your list and I see that you have over 2600 items (That's amazing! I love it.) so I also think it's normal that it may take a little longer than usual to load the items.

 

It shouldn't happen that items on your list are unintentionally removed.

 

Let me know what you think about this.  :)

 

3 Messages

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90 Points

2 m ago

Thanks so much for looking into this. I've only ever had this one account. I'll typically notice these unchecked items when I'm browsing movies on the Android app, and I'll look at the row of "More like this" movies.

Just this morning I was checking out related films of related films, etc. and I was looking at the film "Permanent Vacation" (new on Criterion) this month. In the "More like this" row I see both Dead Man and Ghost Dog: Way of the Samurai we're unchecked. Those two have definitely been on my watch list for quite a while, but there they were, unchecked. So I just recheck them.

Are you able to see my watch list history for those two in particular? Thanks again! I really love this app - it's the best place for film info and reviews, and I really love the format!

Sally

Employee

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108 Messages

 • 

1.1K Points

@zolar_czakl 

Hey you!

I hope you are having a lovely Monday. :D

I have reviewed your list and the titles you mention:

https://www.imdb.com/title/tt0165798/?ref_=nv_sr_srsg_0 

https://www.imdb.com/title/tt0112817/?ref_=nv_sr_srsg_6

And without any doubt, I confirm that these two titles have been successfully added to your list.

So, if you see any titles that you have already added to your list in the "More like this" section, by selecting them, you just add them back to your list, because this does not mean that the item has been removed from your it.

Please, keep loving our app and let us know if you need further information. <3