kapitanvee's profile

8 Messages

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212 Points

Tue, May 10, 2022 3:21 PM

Closed

Solved

one time password not received

Hi
I cannot remember my password to log on to IMDB
and have requested more than 10 times to receive a OTP,
however, I have not received any
please Help

Jon

Employee

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261 Messages

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2.6K Points

8 d ago

Hello @kapitanvee,

 

Please note that for the protection of our users, the forgotten password link can only be sent to the email registered to the IMDb account. I'm sorry for any inconvenience this causes if you no longer have access to the email registered to your account.

Unless you remember the password you set, you'll need to register for a new IMDb account with your new email.

8 Messages

 • 

212 Points

@Jon​  Hi Jon

I still have access to my email I registered with, I'm simply not receiving the OTP at that email.
There must be another issue.
Thanks

Employee

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11 Messages

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160 Points

@Hello @kapitanvee,

Could you please check your "unwanted" or "junk/spam" folder in your email account?

Thanks in advance. 

8 Messages

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212 Points

Hi
Yes of course, I have checked everyone of those - more than 10 times!
Please find my solution for this.
Vee

8 Messages

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212 Points

@Edward​ Hi
Can you please help me find a solution to this problem?

Employee

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13.4K Messages

 • 

271.4K Points

Hi @kapitanvee​ -

Our support team can help access your original IMDb account, you can reach out to them directly through our Contact Form.

Cheers!