dr_faustus's profile

159 Messages

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6.9K Points

Tue, Feb 4, 2020 6:58 AM

Numbering Issue in List Editing Mode

Dear IMDb:

I am once again experiencing a numbering problem in list edit mode. 
Here is the list in question: https://www.imdb.com/list/ls027608621/ - Film Life: The American Presidents and the History of the United States.
Your help in regards to this problem will be much appreciated.
Thanks in advance.
Dr-Faustus

755 Messages

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20.4K Points

2年前

Hello,

Thank you for your post.

Can you clarify what you are using to edit your list? Are you on desktop or an app?

Thanks.

Champion

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4.4K Messages

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111.9K Points

2年前

Jaime,
The problem is with the data. Here's a screenshot of some of the Exported data. Notice the repeated position numbers 1212 and 1215.

This is a long-standing intermittent problem (dating back to at least the big system updates a couple of years ago), and the tech team seems to be able to correct the position numbers without altering the created/modified dates. I wonder if they've ever determined and fixed the Cause of the problem, or if this is a newly-infected list.

Dr-Faustus,
Since you have many longish, oft-edited (and oft-viewed!) lists, and will likely experience this problem again, you might want to make sure you provide the location of the corrupted position numbers in your subsequent reports, and mention that the data itself is visibly wrong when Exported. And  whether you edit on desktop or app.

159 Messages

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6.9K Points

2年前

Hi Jaime & bderoes

Thanks bderoes for articulating this problem so effectively. True, this is not the first time I've experienced this problem, and will probably experience it again. I would just like to point out that I am using a desktop device. Also, there is an additional numbering issue occurring on page 8 in edit-mode:  1756, 1758, 1758, 1759, 1761, 1761, 1762.

Anyway, thanks for all your effort. It is appreciated.

159 Messages

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6.9K Points

2年前

Dear IMDb

As predicted, I am experiencing an identical problem with another list: https://www.imdb.com/list/ls046891728/  - Film Life: War and Revolution. I am using a desktop device and the numbering issue on page one in edit mode is as follows: 18, 19, 19, 20

Your help in regards to this issue will be much appreciated.
Thanks in advance

159 Messages

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6.9K Points

2年前

Dear IMDb

Could a Champion / Employee / Official Rep please inform me what the "Acknowledged" tag represents in relation to actually having this problem fixed.
Any response will be much appreciated.
Thanks in advance.

Champion

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3.7K Messages

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234.2K Points

Dr-Faustus, "Acknowledged" usually means that problem was noted and is worked on, hence distinction with "Answered".  

159 Messages

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6.9K Points

Hi Nikolay Yeriomin (Mykola Yeromin)

Thanks for your response. The reason why I'm enquiring is as a result of another thread relating to the very same problem posted 2 days ago: getsatisfaction.com/imdb/topics/list-numbers-wrong -  that thread is tagged "In Progress" whereas, this problem reported more than a week ago is tagged "Acknowledged". If, in my understanding, "In Progress" supersedes "Acknowledged" then why does an issue reported 2 days ago have preference over an issue reported more than a week ago?

Champion

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3.7K Messages

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234.2K Points

Dr-Faustus, that is probably a correct assessment, but I don't think these two have the firm distinction. In my experience IMDb staff are rarely abandoning both "Acknowledged" and "In Progress", while "Answered" usually means a non-issue and/or something that cannot be fixed by them. 

159 Messages

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6.9K Points

Hi Nikolay Yeriomin (Mykola Yeromin)

It would be nice to get some clarity on this from an employee. There is a definite distinction between "In Progress" and "Acknowledged" if those terms are taken literally. "Answered" is self-explanatory - that I understand.
Anyway Nikolay, thanks for your effort. Hopefully an IMDb employee may supply more information sometime in the near future.

Thanks again.

Champion

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3.7K Messages

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234.2K Points

Dr-Faustus, you're welcome! 

333 Messages

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13K Points

2年前

This reply was created from a merged topic originally titled List order broken (several people at spot with number 1).

https://www.imdb.com/list/ls064977506/

hey guys can you fix this for me. I simply tried it myself by correcting the numbers early on, but it won't save.

5 Messages

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202 Points

2年前

This reply was created from a merged topic originally titled List numbers wrong..

At the start of the list there are some double or missing numbers and then there is also a gap. If I try to renumber, I get an error message. 
https://www.imdb.com/list/ls025347989/


Employee

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948 Messages

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41.6K Points

2年前

Hi all,

Consolidating all reports into this earliest thread regarding the issue. Will report here as soon as we receive further information.

Thanks for your continued patience!

159 Messages

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6.9K Points

2年前

Hi Claire

Thank-you for addressing this issue!

5 Messages

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202 Points

2年前

Still no solution? The problem is still present. Therefore I cannot update this list with new titles or sort them out. Please a follow up as soon as possible.

Champion

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4.4K Messages

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111.9K Points

Did you look in your list to verify the problem is still there? Sometimes things get fixed long before they tell us so.

My experience with this problem was that you can still add to the list, but that was several months ago.

5 Messages

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202 Points

I checked several times, but the problem remains. Yes, adding things to the list is possible, but I do not know if it has any effect on the problem.

Champion

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4.4K Messages

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111.9K Points

Adding didn't have an effect when I went through this - at least not that I saw. In a way, neither did deleting. When I deleted titles higher in position relative to the hole, the hole just moved up as a normal title would. I never deleted all the titles above the hole to see if that would make the hole vanish, or make it stay at position 1.

If you get tired of waiting, I once just copied all the titles to a new list, and the hole did NOT come with them. That, of course, loses all the dates added information, but for that list I didn't care. If you do that, it might be nice to leave the original "holey" list online for the tech staff to view. I don't know if they're trying to determine the cause of the problem, but if so, your list would have value for that.

5 Messages

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202 Points

Thank you for the advice, but I do not have the time for making a new list. My question is simply to solve the problem. I'm not spending time to add new things on a broken list either, but thank you for the advice.

Champion

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4.4K Messages

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111.9K Points

Making a new list takes very little time. When you copy from one list to another, the order is preserved. And with the checkbox that selects everything on the page, you can copy 250 at a time.

333 Messages

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13K Points

but this also copies the error no?

Champion

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4.4K Messages

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111.9K Points

As I said in my post above, 
the hole did NOT come with them. 

333 Messages

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13K Points

Thanks mate. For me the issue is over now. I copied to the new list and deleted the old list. I suggest everybody does the same unless they care about the original date when they created this list or the viewer count.

159 Messages

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6.9K Points

Hi Horst

Unfortunately, unless the root cause of this issue is resolved there is a great possibility this problem wil resurface. And yes, there are listees that care about the date their lists were created and the viewer count.

159 Messages

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6.9K Points

2年前

Dear IMDb

It has been a month since I notified you of this problem. Could a staff member please supply feedback if any progress has been made regarding this issue.

Thanks in advance.

Employee

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948 Messages

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41.6K Points

2年前

Hello Dr-Faustus (et al),

Our engineering team is still working in investigate and resolve this issue issue. We will update this thread as soon as we receive any further updates.

Thanks for your continued patience.

159 Messages

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6.9K Points

2年前

Thanks for your prompt response Claire. Nice to know you haven't forgotten about us.

Employee

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948 Messages

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41.6K Points

2年前

Hello all,

My sincere apologies for the delayed response. Our engineering team has confirmed that the list positions have been corrected for Horst and Silke. 

Dr-Faustus, I will update this thread as soon as the list you referenced is corrected as well.

Thank you all for your continued patience.

159 Messages

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6.9K Points

2年前

Thanks Claire. That will be much appreciated.