D

1 Message

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72 Points

Wed, Dec 8, 2021 10:46 PM

Closed

Solved

Not receiving watchlist emails

Hello! I'm not receiving any emails from movies on my watchlists and I'm wondering how I can fix this problem.

Relevant information:

  • Checked my spam folder for the missing emails
  • IMDB account created November 6th (I'm a long-time user, I just created a new account since I needed to change my email)
  • I did get emails titled "Someone signed-in to your account." (it was me), "Welcome to IMDB!"
  • Here are my email preferences:

4 Messages

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82 Points

Il y a 5 m

I stopped receiving emails pertaining to my watchlist about a month ago.  I have IMDB as a contact in my email account, and I have even tried swapping emails associated with my account with no luck.  All the proper boxes are checked under email preferences and the sender is not blocked by my email.  Not sure how I can get my watchlist to be emailed to me again.

Note: This comment was created from a merged conversation originally titled Watchlist Emails
Sally

Employee

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406 Messages

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4.4K Points

Hey there @eco357  ,

 

I'm sorry for this.

 

I have passed your information and your case to our technical team.

 

They will be reviewing it as soon as possible and I will get back to you with more details.

 

 

4 Messages

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82 Points

@Sally  Thank you for the quick response.  

Jon

Employee

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255 Messages

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2.6K Points

Il y a 5 m

Hello @dmichaels42,

 

I've forwarded this information to our technical team for further investigation. As soon as I have an update I will confirm the status with you here.


Thank you in advance for your patience.

 

4 Messages

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92 Points

Il y a 5 m

This issue was brought up in September here by @Archy I actually came in to add the issue is still ongoing and have at least 2 missing notifications.

Really hoping this gets fixed.

Thanks for bringing it up @dmichaels42 and thanks for letting us know the progress @Jon

4 Messages

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82 Points

Il y a 4 m

Hi

I haven't been received any emails from iMDb since September 2020?? 

Email notifications is still checked yet nothing has come through... can you please advise

Note: This comment was created from a merged conversation originally titled Not receiving emails on my watchlist shows/movies
Jon

Employee

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255 Messages

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2.6K Points

Hello @LozzLabrooy

 

I've forwarded this information to our technical team for further investigation.

 

I'll reply once we receive further information - thank you for your patience!

4 Messages

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82 Points

@Jon

Hi Jon,

Just thought I'd follow up and see if you'd heard anything? :)

Jon

Employee

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255 Messages

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2.6K Points

Hello @LozzLabrooy

Our technical team continues working on the issue.

Thank you very much for your patience!

Employee

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4.7K Messages

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148.3K Points

@LozzLabrooy​ As you can see later in this thread, we have now resolved the issues. 

Your case was different though as you have opted out of receiving emails so we are unable to send these notifications to you.  If you would like to receive them again, please visit https://www.imdb.com/preferences/email and ensure your are subscribed. 

Since we are a subsidiary of Amazon, if you have opted out of all emails on the Amazon.com website, this prevents us from sending the messages, regardless of your settings on IMDb.  To check your Amazon preferences, see the "Email subscriptions" link in the "Communication and content" section lower down the page at https://www.amazon.com/gp/css/homepage.html 

Hope this helps. 

7 Messages

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110 Points

Il y a 3 m

I am not getting any of my IMDB s Newsletters  my account sportman4 please send it to me please get back to me
Note: This comment was created from a merged conversation originally titled I am not getting any of my IMDB s Newsletters ?
Jon

Employee

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255 Messages

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2.6K Points

Hello @sportman40,

 

We recommend you to double check your e-mail preferences. Also, you can check your junk/spam folders. 

7 Messages

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110 Points

Jon I did both not getting any newsletters please fix it get back to me

Employee

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4.7K Messages

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148.3K Points

@sportman40​ Sorry for the delay here.  The team are still looking into this issue.  It affects a number of customers so we have merged all of the reports onto this thread. 

Employee

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4.7K Messages

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148.3K Points

Il y a 1 m

The issue should be resolved now.  Sorry for the inconvenience. 

Please let us know if anyone is still not receiving the emails. 

Employee

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13.4K Messages

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271.1K Points

Il y a 1 m

Hi @sportman40 & @eco357 -

To help our technical team complete their investigation, can you post the links to your IMDb Activity Page?

7 Messages

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110 Points

Il y a 1 m

I am not getting my sportman4 account

watchlist emails not going to spam please fix it please get back to me

Employee

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13.4K Messages

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271.1K Points

Hi @sportman40​ -

Can you confirm if this IMDb Activity page belongs to you?

7 Messages

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110 Points

yes it dose belong to me

Employee

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13.4K Messages

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271.1K Points

Hi @sportman40​ -

Thanks for confirming, I have passed along the information to our tech team to investigate further!

7 Messages

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110 Points

Il y a 1 m

ok I will see if I get it and let you know 

Employee

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13.4K Messages

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271.1K Points

Hi @sportman40​ -

Our tech staff investigated and confirmed that your IMDb account isn't currently subscribed to our TV watchlist email. I encourage you to log into your account and subscribe to the email, within your Account Settings you will need to click on Email preferences to make your "IMDb Subscription Emails and Newsletters" selections.

You can find more information about about Site Preferences and notifications on the following Help Guide.

Let us know if you encounter any issues!