K

2 Messages

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80 Points

Sun, Mar 14, 2021 3:16 PM

Closed

No longer have access to old email address

I have just went to sign into IMDB to add a film to my watchlist and got the message

Password reset required

Please set a new password for your account that you have not used elsewhere. We'll email you a One Time Password (OTP) to authenticate this change.

Unfortunately I no longer have access to the email account so would be unable to retrieve the OTP is there a way around this? cant even access my account to set a new email

16 Messages

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142 Points

1年前

 have just went to sign into IMDB to add a film to my watchlist and got the message

Password reset required

Please set a new password for your account that you have not used elsewhere. We'll email you a One Time Password (OTP) to authenticate this change.

Unfortunately I no longer have access to the email account so would be unable to retrieve the OTP is there a way around this? cant even access my account to set a new email.

Note: This comment was created from a merged conversation originally titled No longer have access to old email address and need otp

(edited)

16 Messages

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142 Points

I have an access on my old android phone. can this help?

The thing is that i have a lots of things on that account that i need,

thanks

16 Messages

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142 Points

I dont think you can do that on android app. That is a whole new problem. If there is a way, please help me.

Thank you for your time

16 Messages

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142 Points

You already said that, or maybe it was an automated message.

16 Messages

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142 Points

I have my phone number linked with imdb account i f that can help

16 Messages

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142 Points

Imdb is one of the oldest sites on web.

What if i buy a pro account?

16 Messages

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142 Points

I have that phone number listed there for account recovery. And it is validated by sms

Sorry for nagging

Thank you for your time, again

16 Messages

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142 Points

Thanks anyway for your time

2 Messages

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70 Points

1年前

Hi,




I am another user unable to login to my account.  I know the username (email) and password but I am suddenly forced to reset with an OTP password but I can no longer access that email.




I have been using imdb for over 16 years.  Please, I do not want to loose all my ratings etc.

Can anyone help me?

Thanks.

Note: This comment was created from a merged conversation originally titled unable to login to my account

5 Messages

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90 Points

1年前

Hi, each time I login to IMDB I keep getting a request to change my password. However, the old email that's connected to my account no longer exists.

Therefore, I cannot change my password because the OTP request from IMDB gets sent to the old email which I have no access to.

Can someone change my email address manually to my current working one? I wouldn't want to lose my account because of this.

Note: This comment was created from a merged conversation originally titled Unable to update email address for password change

5 Messages

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90 Points

Hi, each time I login to IMDB I keep getting a request to change my password. However, the old email that's connected to my account no longer exists.

Therefore, I cannot change my password because the OTP request from IMDB gets sent to the old email which I have no access to.

Can someone change my email address manually to my current working one? I wouldn't want to lose my account because of this.

Note: This comment was created from a merged conversation originally titled Unable to change email account for password change

2 Messages

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70 Points

1年前

Hi IMDB team! I try to login to my account and it asks me to email me a new password... But I no longer have access to my email to reset my (OTP) password, 'cause the site that hosted my email has closed! I have 1 thousand titles rated there, so how can I recover my old account (or at least import my ratings to my new account). My old account's email is: ssj2vegitto@in.gr

Note: This comment was created from a merged conversation originally titled Please help me recover my account or at least my ratings

2 Messages

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74 Points

1年前

Hey all, please I beg for your help!

I have an account with an old email that doesn't exist anymore (I checked with Hotmail and that email was deleted permanently...)

So, when I try to login, it always says an OTP (One Time Password) was sending to my email because I need to change it. The problem is I can't access to that email anymore... 

Please, someone help me, my all movies and television history are there :'(

Is there a way to change login email without entering the account? I can contact anyone regarding this? Please, I do anything!

In an additional solution: is it possible to see all my ratings and watchlist and I'll copy one by one manually to my new account?

Thanks by advance.

Note: This comment was created from a merged conversation originally titled How to change an account email without accessing it

5 Messages

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82 Points

I have the same problem! Just posting so I can see replies.

4 Messages

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74 Points

I have the same exact issue. Every time I login into my other account I am asked to change my password but its being sent to a deactivated email.  I have no way to change the associated email if they won't let me access my account settings.  This seems to be an issue with a lot of people. 

5 Messages

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82 Points

I've never seen another site like this. It's really frustrating.

4 Messages

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74 Points

its pretty insane and customer support is useless. It seems to stem from their issue to protect their site properly.

2 Messages

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70 Points

1年前

I just retired and want to change my email but it keeps telling me the new one is being used. Can you change it for me as I love getting the IMDb updates.

Note: This comment was created from a merged conversation originally titled Trying to change my email

4 Messages

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110 Points

1年前

I have tried for months to log into my paid IMDBPro account and it wont let me login. It says every time password reset required. It says they are emailing me an OTP, but nothing is ever emailed to me. I have tried over and over again and checked my junk folder, but nothing. This is very frustrating because I am trying to update my pictures but I can't access my paid account. There is no email or phone number, or other way to contact IMDBPro unless you are logged in. This is not my paid account that I am writing from. Can you help??

Note: This comment was created from a merged conversation originally titled Can't log in to my account

6 Messages

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102 Points

1年前

The email I used for registration (and the entire domain in fact) don't longer exist. Is there a way to change the email associated to this account?

I'm luckily still logged in and have access to many of the info to prove the account is mine.

I've had this account for 14 years, and would really hate to lose it.

Note: This comment was created from a merged conversation originally titled Don't have access to the email associated with my account

6 Messages

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102 Points

Just to reiterate, I do have the login information (email and password), and am still logged in in my home computer. However, I can't change the email address associated to my account because it requires me to type a one time pin sent to my email which no longer exists.

6 Messages

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102 Points

1年前

I have my login information (both old email and password), and I've used my real name and surname on this account, so I can easily prove it is me.

The only issue is that I can't change my email, as it requires me to type an OTP code sent to my old email, which no longer exists.

Please don't merge this issue with a closed topic, because the solution isn't generic and requires me to get in touch with an IMDb employee. Another user that my last inquiry was merged with, has had the same problem, and it has in fact been solved, but only through a brief interaction with an IMDb representative.

Note: This comment was created from a merged conversation originally titled I want to change my email address, since my old email domain went out of business.

2 Messages

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70 Points

10分前

I have an active IMDb account but it is linked to an old email address that I no longer have access to. When I try to log in an error message says that I need to reset my password and sends a link to the email address that I no longer have access to. 

Note: This comment was created from a merged conversation originally titled locked out of imdb account
Sally

Employee

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417 Messages

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4.5K Points

Hello hello @johnswayzak,


Please contact us through our contact form.

Our Customer Service will be more than happy to help you.

 

Have a lovely day.

6 Messages

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120 Points

8分前

Please set a new password for your account that you have not used elsewhere. We'll email you a One Time Password (OTP) to authenticate this change.

I don't have the same e-mail address that I had several years ago when I started my IMDb account.
I don't want to create a new account beacause my old one will be wiped out.

I can't change e-mail address if I can't login.
I never been asked to do this before.

I really want to regain access to my account. The user is spawn_rj@oi.com.br

I count on your help.

Thank you.

Note: This comment was created from a merged conversation originally titled When I tried to login I reicieved this message. Password reset required
Sally

Employee

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417 Messages

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4.5K Points

Hello hello @RicardoBraga ,

 


This may happen when we detect some suspicious activity that suggests your IMDb account credentials may have been compromised or leaked on another service/platform.

 

Please contact our customer service through this form so we can verify your identity and help you.