K

2 Messages

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80 Points

Sun, Mar 14, 2021 3:16 PM

No longer have access to old email address

I have just went to sign into IMDB to add a film to my watchlist and got the message

Password reset required

Please set a new password for your account that you have not used elsewhere. We'll email you a One Time Password (OTP) to authenticate this change.

Unfortunately I no longer have access to the email account so would be unable to retrieve the OTP is there a way around this? cant even access my account to set a new email

Responses

Accepted Solution

Official Solution

Employee

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1.6K Messages

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31.1K Points

3 d ago

Hi,

If you are still having further difficulty with your IMDb account, please reach out to our Customer Service team directly. If you are not receiving a response, please double check the email address referenced in the contact form. 

2 Messages

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70 Points

2 m ago

When I tried to login I reicieved this message.Password reset required

Please set a new password for your account that you have not used elsewhere. We'll email you a One Time Password (OTP) to authenticate this change.

I don't have the same e-mail address that I had several years ago when I started my IMDb account back in 2004.
I don't want to create a new account beacause my old one will be wiped out.

Thank you.

I can't change e-mail address if I can't login.
I never been asked to do this before.

Note: This comment was created from a merged conversation originally titled I can't login anymore.

Employee

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1.6K Messages

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31.1K Points

2 m ago

Hi @kickycrowbar 

I've reached out to you via email for further assistance with your IMDb account.

1 Message

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60 Points

I have the same problem. Email address does not exist anymore, so I cannot receive the OTP. I want the OTP to be sent to my new email address

Can you plaese help me

Thank you

Hans

(edited)

1 Message

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60 Points

@Taylor 


Add me to the list of people who are not receiving an OTP email, so we can't log in.

Can someone send it to my recovery email? I can answer questions about the account to verify, I just want to change my email, that's all.

3 Messages

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86 Points

I have the same problem! I can NOT access my old e-mail address! The Domain closed and doesn't exist anymore! Of course, I remember my account password and everything else!
But, when I will login to my account, I need a OTP (One Time Password), which will sent to my e-mail address. Unfortunately I can't receive this password and I can't restore my e-mail address, because I can not log into my account!! This is paradoxical!

So, please please help me!!! 

2 Messages

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70 Points

2 m ago

I can't login to the imdb account i usually use. I used the same password and email as always but it asks me to verify my email with a one time password, the problem is that i deleted that email and i can't access anymore so if you could help me access the account again, i'd appreciate your help, thank you in advance.

Note: This comment was created from a merged conversation originally titled Email OTP

2 Messages

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70 Points

2 m ago

Hi. Hope that someone can help me.

Looks like site changed password settings and they don't alow simple and weak ones.

My problem is that I can't change my password because I don't have acces to my login mail anymore.

And my other problem is that I can't login to IMDb because site doesn't alow it to me, and reason is - my password is weak.

Is it possible to keep my old account because I have it for 10 years? Maybe administrators can change manually my e-mail or password. Here's link to my profile

https://www.imdb.com/user/ur23281845

Thanks.

Note: This comment was created from a merged conversation originally titled Login issue - I can't login into my original account

2 Messages

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80 Points

2 m ago

Just wanted to pop back on to say a thank you to Taylor and the rest of the IMDB support team for getting me back in my account. Honestly expected to lose my profile and watchlist so thought I'd pop back on and let you know it was appreciated

Top work

2 Messages

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70 Points

1 m ago

Hi team,

I recently received a message stating that I need to reset my password. I am promoted to go to my email address to receive my one time password, however my linked email address is old and no longer accessible.

Are you able to contact me on my current email address to reset my password?

Kind Regards- Carl

Note: This comment was created from a merged conversation originally titled Outdated email address

1 Message

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60 Points

I also received a notification on my phone asking me to change my password but I do not want to do that. I do not have valuable data/assets in my IMDB account and I really do not think that password security will be an issue. I have my IMDB account running on my old phone and in various places with no problem and only on my new phone is complaining which is annoyingly irritating.

2 Messages

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70 Points

1 m ago

When I try to log into my account it says I need to set a new password not used on another account (no other account I have has this pass word so first wft).  It says send one time password rest to email to do so and a link to click if you no longer have access to that email to contact customer service.  I don’t have that email any more click the link takes me to help topics no any actual way to contact customer service.  The help topic says to update the email address to fix that problem but you need to log in to do that which takes me back to the page saying I need to update my password.  Is there anything I can do or is the contact customer service thing BS and I lost my +15 year old account lost?

Note: This comment was created from a merged conversation originally titled Can’t log in, set new password old email

2 Messages

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70 Points

1 m ago

Hi,

I know my password (it is saved in LastPass) when I try to log in either using LastPass or typing it by hand it wants me to reset it, I am getting this error message:

Password reset required

Please set a new password for your account that you have not used elsewhere.

We'll email you a One Time Password (OTP) to authenticate this change.

I went to my cell where it was logged in (chrome), but when I tried to go to settings it logged me off and I received the same message.

Normally it wouldn't be an issue it is just the registered email is no longer active otherwise, I would just log in update my email address.

I really do not want to register again I had this account for way over 10 years and I have a lot of info on it that I really do not want to lose. I tried looking to directly contact support and I can´t find where to do it from.

Any suggestions? 

Thanks!

Note: This comment was created from a merged conversation originally titled Why does IMDB needs me to reset my password?

4 Messages

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110 Points

It did that for me too today.

I hadn’t used it in so long though.

2 Messages

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70 Points

1 m ago

15 years old account with couple thousand ratings so really would like to keep it. Being movie buff, i have really grown attached to IMDB. However, my old email server has ceased to exist and i luckily had linked my account to Facebook years ago. So that's how i can login atm. However, now i can't delete my Facebook account as then i'll lose my login ability.

If i go to change the email, i get the OTP and enter it and all is fine until it asks me to enter the password. But i've logged in with Facebook so i don't remember the one (i guess i could spam manually every password i've used but i bet that'll get me blocked pretty quick..) And i obviously can't change the password because that would require me to get access now defunct email service.

So, do i really have to keep Facebook solely for login here or do i have any other way reset either my password or update my email? Because at the end of the day i don't trust much these automated linkings and if at some point there is a hitch, i'm shoot out of luck.

Any tips? Pointers..?

Note: This comment was created from a merged conversation originally titled Really messed up login but can't update it.. Apparently?