A

5 Messages

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130 Points

Thu, Sep 23, 2021 3:26 AM

In Progress

IMDB Watchlist Notification Emails Do Not Include All Watchlist Items

Hello,

During the past few days I've noticed that the IMDB Watchlist Email Notification feature is notifying me of some, but not all of the TV series on my Watchlist for a given day.

I do not have a second IMDB account, so I only have ONE Watchlist.

Before post this help request I verified that the shows that went missing from recent notifications are, and have been for a long time, on my Watchlist.

My only guess is that either the index files of the Watchlist feature on my account or/and including accounts of others, have become corrupted and need to be regenerated / reindexed, OR the Watchlist feature has a cap of a maximum items in any given notification / day, and additional items are ignored. If it is a policy issue rather than a technical problem, there is nothing in the IMDB information that says there are limits.

In fact, the only information I could find on potential limitations is the IMDB Watchlist statement:

"Never miss an episode. Add your favorite shows to your Watchlist and we’ll remind you when they're available."

This statement implies everything on a Watchlist will be included in email notifications in context with IMDB published broadcast / release dates, which in my case is currently not true. So, I'm thinking it's likely a technical issue.

If there is something I can do to resolve this issue - a setting or switch for example, please tell me what to do. Otherwise, please notify the relevant parties about this issue so that the system can be corrected.

Thank you,

A

Jon

Employee

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292 Messages

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2.9K Points

Il y a 9 m

Hello @Archy,

 

Can you please provide us with the URL links of the titles that you believe you're missing notifications for?

 

We look forward to hearing from you!

5 Messages

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130 Points

Il y a 9 m

Hello @Jon,

Thank you for your reply.

On Tuesday September 21st, three titles on my watchlist were missing from the email notification:


American Crime Story https://www.imdb.com/title/tt2788432
New Amsterdam https://www.imdb.com/title/tt7817340
Supergirl https://www.imdb.com/title/tt4016454

On Wednesday September 22nd, one title on my watchlist was missing from the email notification:


Awkwafina Is Nora from Queens  https://www.imdb.com/title/tt8494614

Thank you in advance for your continued assistance.

AHD

Jon

Employee

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292 Messages

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2.9K Points

Il y a 9 m

Hello @Archy,

 

I've forwarded this information to our technical team for further investigation. We will keep you updated on the case once we receive further information.

Thank you in advance for your patience.

5 Messages

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102 Points

Il y a 7 m

Hi @Jon 

Having the same issue. Not receiving notifications for:

https://www.imdb.com/title/tt0804484/episodes?ref_=tt_eps_sm

https://www.imdb.com/title/tt8103070/episodes?ref_=tt_eps_sm

Still receiving some notifications for movies....

Thanks for looking into it.

Jon

Employee

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292 Messages

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2.9K Points

Il y a 7 m

Hello @Archy,

 

Thanks for your follow up about this.

As mentioned, this has been forwarded onto our technical team for further investigation and we'll get back in touch when we have an update for you.

Thank you in advance for your patience.

5 Messages

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102 Points

Il y a 7 m

Great @Jon 

Thanks for the follow up.... figure a lot more peeps are affected, just wanted to add my two cents... hope the glitch gets figured out.

It's one of the things I love about IMDB... keep up the great work.

jason

5 Messages

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102 Points

Il y a 6 m

Still having issues with this.... Any update?

Just missed two notifications I'm aware of.

5 Messages

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130 Points

Il y a 19 d

It's now been OVER HALF A YEAR since this thread was created and an IMDb representative acknowledged the issue and said the need for a fix was forwarded to somebody, somewhere.  But not a word about progress or announcement of a solution.

In the meantime I'm STILL receiving incomplete Watchlist notifications.  The problem is either being ignored, in line waiting to be attended to, or the solution / problem is so complex nobody's been able to come up with a functioning stable fix. But communicating status of fixes to us who are affected by the defect is not high on the priority list of IMDb leadership, apparently.

Whatever the case may be, it seems like flagrantly FALSE advertising when EACH Watchlist email contains the UNTRUE STATEMENT FROM IMDb:

"Add your favorite shows to your Watchlist and we’ll remind you when they're available."

Yo IMDb, don't you think at the very least you should remove that lie from your notification emails UNTIL you actually solve the issue?  I wonder how many other people are relying on such blatantly false statements.  I also wonder how many other false claims from IMDb might be peppered across this website.

I love this website, but I'd love it a lot more if the powers-that-be would be honest.  Nothing's perfect. So please don't pretend to be perfect until you're much closer to the summit of that mountain.

Patiently waiting for a solution (or at least an update to finding a solution) to the KNOWN defective Watchlist notification problem).

Thank you,

A

Employee

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13.7K Messages

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274.3K Points

Hi @Archy​ -

Thanks for your recent comment confirming that this Watchlist notification issue is still occurring.  I have raised this issue again with the appropriate tech team who will investigate further.  As soon as I have a status I will relay the information here.

Thanks again for reporting!