chancery_stone's profile

6 Messages

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430 Points

Fri, Aug 23, 2019 10:29 PM

Error message 224002 on trailers - help please!

Hi, I am unable to watch the trailers on IMDB and keep receiving an error message saying it is unable to play. I am watching on a tablet, on Microsoft Edge. They work okay on Chrome but I'd like to be able to use Edge. I've tuned off my pop-up blocker to no effect. Ironically, the ads play fine! Any help most gratefully received - thanks!

Responses

Employee

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945 Messages

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41.6K Points

2 y ago

Hi Chancery,

I'm sorry to hear you're experiencing this issue while attempting to view trailers on your tablet.

So that we can investigate further, can you please confirm the complete list of information below?
  • Device model
  • OS version number
  • Browser name and version number
  • URL of trailer(s) you've attempted to play
  • Full text of the error message displayed
Thanks in advance. We look forward to assisting you further.

6 Messages

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430 Points

Think I may have sorted in now, Claire, thanks.

6 Messages

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430 Points

Hi Claire, I still have the problem, if you can help. My device is a linx tablet, Windows 10, Microsoft Edge 44 and the trailer tonight was https://www.imdb.com/list/ls053181649/videoplayer/vi951238425?ref_=hm_hp_i_3

The error message says 'this video file cannot be played. Error code 224002'. It appears to be happening randomly as I got it to play when there was no ad in front. So I don't know if that has something to do with it. There is no ad blocker on my computer that I am aware of. Any help most gratefully accepted.

Employee

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945 Messages

 • 

41.6K Points

Thanks, Chancery!

I've forwarded this information to our engineering team to investigate further.

We'll update this thread once we receive further information.

Thanks in advance for your patience.

Employee

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945 Messages

 • 

41.6K Points

2 y ago

Hi Chancery,

I'm sorry to hear you're experiencing this issue while attempting to view trailers on your tablet.

So that we can investigate further, can you please confirm the complete list of information below?
  • Device model
  • OS version number
  • Browser name and version number
  • URL of trailer(s) you've attempted to play
  • Full text of the error message displayed
Thanks in advance. We look forward to assisting you further.

Employee

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945 Messages

 • 

41.6K Points

2 y ago

Hi Chancery,

Our engineering team has been unable to reproduce this issue. Can you please confirm if your OS and browser are updated to the most recent versions?

Thanks in advance.

6 Messages

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430 Points

Yes, they are. I am using Edge 44, which is the most recent version. I checked IMBD yesterday and I am still getting the same error message.

Employee

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1.6K Messages

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31.5K Points

Hi Chancery,

 Can you confirm that you have tried to clear your browser cache and cookies, followed by restarting your browser? 

6 Messages

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430 Points

Hi, yes, I did that twice.

Employee

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945 Messages

 • 

41.6K Points

2 y ago

Thank you for your patience, Chancery.

Unfortunately, our engineering team has been unable to reproduce this issue or determine what may be causing this issue as the same browser and version number do not experience the same issue via other devices. 

I recommend utilizing Chrome which you confirmed works properly for video playback on your device.

Please let us know if we can offer any further help.

6 Messages

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430 Points

A piss-poor 'result' that, Claire, but I suppose politeness forces me to say thank you for your efforts.