T

7 Messages

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130 Points

Tue, Jul 12, 2022 3:01 PM

Solved

D'oh! Error 503

Topic: D'oh! Error 503

For the last month or so I've received this same error that has already been reported by others. When I looked for topics related to this, it appears that the ones listed are assigned a status of "Resolved". I can verify that this issue is NOT resolved. I happens to me every day, including today (12-Jul-2022).

I open IMDB and search for a movie or a TV Series. Usually, at first, the page will display properly right away. I can continue to search for other movies or TV Series until eventually I will get the following error message:

D'oh!
Error 503
We're sorry, something went wrong.
Please try again...wait...wait...yep, try reload/refresh now.
But if you are seeing this again, please report it here.
Please explain which page you were at and where on it that you clicked
Thank you!

Then I have to wait some period of time before the site will respond properly again. But then after a few more searches, the same error will be displayed.

There is no one single page that this happens on - it occurs whether searching for a Movie, a TV show, even when I click on a link within a page (such as the Awards or the Tagline) and it has even occurred when I click the Back button to go to a page that I just was viewing.

It's almost as though the server has been programmed to limit the number of page requests per time period.

Even though the other threads I've reviewed have been closed as "Resolved" this continues to happen.

I have reviewed the recommended page:

https://help.imdb.com/article/imdb/general-information/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF?ref_=helpart_nav_22#

This in not at all useful information.

I have no ad blockers in place.

I have disabled all plugins and the problem still returns. (IMDB worked perfectly fine with my current set of plugins until just recently, so it appears it is NOT related to a plugin.)

This happens on all the browsers I have used: Firefox, Chrome, and Edge. (I have installed the most current versions of these browsers, and I always keep them up-to-date.)

I have two desktop PCs using Windows 10 (again, up to date) and this occurs on each of them. Interestingly, if I get the error on one of the PCs, and I immediately go to the other PC to see if I can pull up the page, I get the error right away without having a few pages served properly first.

I have a laptop also with up-to-date Windows 10 and I get the same issue.

I access IMDB with my phone and I never have received this error. (Samsung Galaxy Note 10+, Android v12, IMDB app v8.5.7)

Please fix this. I prefer to use IMDB, but this is frustrating and I am starting to gravitate to other sites that provide the same information but without the hassles.

Thanks.

Employee

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5.1K Messages

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152.5K Points

Il y a 2 m

@Thursten4Moore  Sorry to hear about this.  A few additional questions for you:

1. In which country are you located? 

2. Do you have any VPN software / hardware installed?  If so, does disabling it help? 

3. What numbers to get from https://fast.com/  (or any other broadband speed test of your choice)? 

4. Do you have the ability to have your main desktop connect to the public internet via a WiFi hostpot from your phone? Does that make any difference? 

5. Do you see the same issue inside a Chrome incognito window? If not, does the problem appear if you sign-in to IMDb while still in incognito mode?

7 Messages

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130 Points

@Col_Needham

1. In which country are you located? 

Eastern time zone, South Carolina USA

2. Do you have any VPN software / hardware installed?  If so, does disabling it help? 

None

3. What numbers to get from https://fast.com/  (or any other broadband speed test of your choice)? 

Main PC (Hardwired to modem with Ethernet cable, Firefox browser, download only):

Fast.com: Internet speed measured as follows (1:56 pm local time)

Test #1 - 620 Mbps

Test #2 - 960 Mbps

Test #3 - 810 Mbps

Test #4 - 820 Mbps

Second PC (Hardwired to modem with Ethernet cable, Firefox browser, download only):

Fast.com: Internet speed measured as follows (1:59 pm local time)

Test #1 - 620 Mbps

Test #2 - 930 Mbps

Test #3 - 490 Mbps

Test #4 - 670 Mbps

Main PC (Hardwired to modem with Ethernet cable, Firefox browser, download only):

Speedtest.net: Internet speed measured as follows (2:04 pm local time)

Test #1 - 844 Mbps

Test #2 - 908 Mbps

Test #3 - 918 Mbps

Test #4 - 806 Mbps

Second PC (Hardwired to modem with Ethernet cable, Firefox browser, download only):

Speedtest.net: Internet speed measured as follows (2:09 pm local time)

Test #1 - 676 Mbps

Test #2 - 641 Mbps

Test #3 - 383 Mbps

Test #4 - 736 Mbps

4. Do you have the ability to have your main desktop connect to the public internet via a WiFi hostpot from your phone? Does that make any difference? 

No - neither of the PCs has WiFi.

5. Do you see the same issue inside a Chrome incognito window? If not, does the problem appear if you sign-in to IMDb while still in incognito mode?

I have been using incognito (private) browser windows for the past 3 days - July 14, 15, 16 (Chrome on the main PC and Firefox on the second PC). I have done a larger number of searches using each one in order to test. I have accessed the IMDB site at various times of the day (early morning, throughout the day, until late at night). I have not received the error message since I started using the private (incognito) windows. However, as a comparison, I have also performed each search at the same time in a normal window using each browser over this time. I also have not received the error message from the normal browser windows.

Employee

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@Thursten4Moore  Thanks for the update.  So the problem has resolved itself.  Please let us know if it returns. 

7 Messages

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130 Points

@Col_Needham​ Hello again and thanks for the response.

It seems like the problem has resurfaced. I can access the main IMDB web page and I can look up one or two movies, and then I get the same error I got before:

D'oh!

Error 503

We're sorry, something went wrong.

Please try again...wait...wait...yep, try reload/refresh now.

But if you are seeing this again, please report it here.

Please explain which page you were at and where on it that you clicked

Thank you!

The latest page I was on was the following (Firefox browser):

Times Square Lady (1935)

https://www.imdb.com/title/tt0027110/

I tried to click on the Taglines link and I got the error. This happened earlier this morning a few times also with different pages.

For the "Times Square Lady" page:

I opened a new Private window in Firefox and tried to access the "Times Square Lady" page and I got the same error message.

I also tried a new Incognito window in Chrome and I got the same error response.

I also tried accessing the page from my second PC (using Firefox) and got the same error message.

I then logged on with my laptop and tried to access the same IMDB page (using Firefox) and got the same error response.

I then used the laptop's VPN (NordVPN) to connect to a server in NY City. I tried accessing the "Times Square Lady" page and it was served properly. I also was able to click on the Taglines link and that page was displayed properly.

This makes me think the issue is at the server side and is related to perhaps the server tracking my IP address. Anyway, that's just a guess.

This is a frustrating issue. What can be done about fixing it?

Employee

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152.5K Points

@Thursten4Moore​ Sorry to hear it has returned. We will open a ticket with the appropriate team here in case there is something we can do. Given IMDb works fine on your machine over a VPN, and yet without the VPN IMDb is broken across multiple browsers, the common thing here is your ISP and any edge caches which could be serving components of the IMDb pages.  A partially loaded or corrupt entry in one of those edge caches or at your ISP might explain the intermitent bad behaviour.  

7 Messages

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130 Points

@Col_Needham​ I have a thought about the ISP. When I connect to the Internet with or without a VPN, I am still going through my ISP. The only (main) difference is that instead of my ISP sending requests to a specific target web server, it instead sends the request to the VPN server. The ISP is still in the middle.

Employee

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152.5K Points

@Thursten4Moore​  Ah, that's not quite how a VPN works -- there's a secure tunnel between you and the VPN end-point.  Your traffic joins the public internet at the VPN end-point (NYC in your example). Although your traffic still routes via your ISP, if they have any "clever" caching which is causing this problem, the VPN completely by-passes this. Similarly any edge-caches close (or at) your ISP would also be by-passed and you appear as if you are in NYC. 

The team are looking at better ways we might be able to trace / diagnose the issue.

Employee

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Il y a 2 m

Hi @Thursten4Moore -

To help our tech team investigate further, can you post the link to your IMDb Activity Page?

7 Messages

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130 Points

@Michelle​ Is this what you are looking for?

https://www.imdb.com/user/ur94523517/?ref_=helpms_ph_myp_imdbpage

Employee

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Hi @Thursten4Moore​ -

Thanks for your prompt reply, this was exactly what was needed!  I have also reached out to you directly regarding some additional follow-up.

Thanks again for your patience while we sort this out!

7 Messages

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130 Points

@Michelle​ Here's something I just thought about. I had mentioned previously that I have had this problem when using the Internet browsers on my laptop and my 2 desktop PCs. I never have had the problem when I use my phone. A previous reply had stated that the ISP might be doing some kind of caching which is causing the problem, and by using the VPN I am bypassing the ISP and that might be why the errors don't show up when using the VPN. I want to point out two things:

(1) When I am at home using the phone, it's usually when I'm watching some movie or TV show, so something stimulates a question in my head and I grab my phone to look up the IMDB site for an answer. I have the phone set up for using WiFi when at home, rather than to use the phone network. So the phone goes through the ISP just as the PCs and the Laptop do. However, I never have had the issue with the phone.

(2) I usually use the IMDB app on my phone. So, the phone is not bypassing the ISP but I have never had the issue with the phone. However, perhaps that's due to using the IMDB app rather than using a browser. So, when I was trying to figure this out myself a few weeks back, I accessed the IMDB site with my phone by using a Firefox browser on the phone and NOT using the IMDB app. I still never received the error message issue, even at a time when I had gotten the error messages on my desktop browsers.

I thought this might be useful information, although maybe it'll just make the matter more confusing.

Employee

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14.4K Messages

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280.9K Points

Il y a 1 m

Hi @Thursten4Moore -

Can you confirm if you are still experiencing these 503 Errors?  If you are still seeing them can you also confirm what exact pages you have seen the error on? It would also be useful to identify if the error  is only showing on title pages or confirm if it is displaying on any page? Search pages? etc.

7 Messages

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130 Points

@Michelle​ 

I am still receiving the errors, but not at all as frequently as before. Now it occurs maybe once or twice a week. I use the IMDB website almost every day, a number of times per day. I don't keep a record of the exact pages this occurs with, but when it happens it's kind of like this:

  • I will access the main page for IMDB. Usually this is fine - I have not received the error on the main page for a while.
  • Once I am on a page for a movie or TV series, I will enter into the search field the title for another movie or TV series. This is usually when I get the error. Most of the time now the search returns the proper web page, but every now and then it does not.
  • Sometimes I will click on a link that is on the web page. For example, I like to look at the Awards, or the Taglines, or the actor specific pages (to see what else the actor has done). Lately those links also work, but there have been a time or two that I get the error.
  • Usually what I have done in the last couple of weeks when I get the error is I start up my copy of NordVPN and connect to some random server. Then I try accessing the IMDB website again for the same information and everything works OK.

I think I have not received the error since about a week ago (today is 19-Aug-2022).

Employee

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14.4K Messages

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280.9K Points

Hi @Thursten4Moore​ -

Apologies for the delayed reply.  I can see from your latest comment that you had not experienced the error in some time and the issue was likely fixed.  However, if you are still seeing the errors let us know and we can revisit the issue with our tech team.

Cheers!