J

4 Messages

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100 Points

Friday, January 27th, 2023 7:28 PM

Solved

Customer service link to change login email gives a 404 error

​I'm trying to update the email address associated with my login, so I can update my info, but when I click on Customer Service, I get the 404 page error.​

Champion

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4.8K Messages

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115.7K Points

2 months ago

What is the URL that gives you the error?

This is probably the link you need:

https://help.imdb.com/contact

4 Messages

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100 Points

@bderoes​ It's asking me to log in, which is the whole problem.

Champion

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4.8K Messages

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115.7K Points

And if you dismiss the pop-up requesting you login?

I don't understand where you get the error 404, nor where you see the terminology "customer service".

Hence my request for the url involved.

4 Messages

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100 Points

I got to the form, but it's asking for the email address I used to have to log in with...so my assumption is that they will try to email me there; but I'll try to mention in the message that it's changed. See if they respond.

Edward

Employee

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479 Messages

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5.4K Points

@janetvo​,

Please provide us with screenshots about this issue so we can assist you further.

Thanks in advance!

4 Messages

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100 Points

First I selected Need Help at the authentication page, where it says that an email was sent to the address on file (my old one)...then it displays the Contact Customer Service page...then when I click on Continue to Customer Service, I get the 404 page
Sally

Employee

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615 Messages

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6.6K Points

Hi there,

By clicking here you should not have this problem, please confirm.