J

2 Messages

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86 Points

Tue, Sep 14, 2021 9:28 PM

"Clear all" recently viewed no longer working

The "Clear all" button near the panel of recently viewed entries (on the web page) no longer works.  Clicking on it doesn't do anything.  It's as if the HTML no longer creates a button from the text.

Responses

Sally

Employee

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57 Messages

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620 Points

12 d ago

Hi there @jsmith ,

 

I have checked this situation from my account, and the option you mention has worked perfectly. 

 

I could say that it was a momentary problem or maybe a connection problem, could you check this and see if the issue persists?

2 Messages

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86 Points

@Sally This problem has been happening for about a week now.  I tried it on multiple computers and multiple browsers -- they all show the same problem.  Everything else on the web site works.  The "Clear all" button is the only thing that's broken.

Sally

Employee

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57 Messages

 • 

620 Points

Thank you so much for getting back to me @jsmith  ,

 

I have checked and confirmed that if you go to the home page, the button does not work.

 

We have already communicated with our technical team who will fix this as soon as possible. 

 

We really appreciate you bringing this to our attention. :)