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70 Points

Sat, Mar 27, 2021 8:08 AM

Can’t log in, set new password old email

When I try to log into my account it says I need to set a new password not used on another account (no other account I have has this pass word so first wft).  It says send one time password rest to email to do so and a link to click if you no longer have access to that email to contact customer service.  I don’t have that email any more click the link takes me to help topics no any actual way to contact customer service.  The help topic says to update the email address to fix that problem but you need to log in to do that which takes me back to the page saying I need to update my password.  Is there anything I can do or is the contact customer service thing BS and I lost my +15 year old account lost?

This conversation has been merged. Please refer the main conversation:

No longer have access to old email address

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