martinthomas_2201116's profile

7 Messages

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202 Points

Mon, Sep 6, 2021 4:13 AM

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Why did IMDB TV app appear on my Amazon tablet?

The app appeared without warning or explanation on many Amazon tablets. It cannot be uninstalled by the user and in many counties it does not work.

As far as I know, neither Amazon not IMDB have explained why this happened. Amazon did not even inform all their support staff, who in some cases were baffled when their instructions on how to remove it failed.

Employee

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2.1K Messages

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38.2K Points

3 m ago

Hi @martinthomas_2201116 - for further assistance or feedback with for your device, please contact Prime Video support.

7 Messages

 • 

202 Points

3 m ago

I already contacted them. They told me how to remove an app from my device, but

I pointed out that the issue has been widely discussed on the Amazon forums: https://www.amazonforum.com

and it seems that there is no way of removing this app, since it is a  'pre-installed app'.

Prime Video support then wrote:

"I will take note of your feedback and rest assured that I will forward it to the appropriate department for this to be removed in the future. 
Your comments and suggestions will help us improve our store and offer better service to our customers."