L

3 Messages

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90 Points

Sat, Jan 1, 2022 8:33 PM

In Progress

Subtitles for Weeds are in German

I am watching Weeds in the USA in English.  Why are the on screen captions (not subtitles) in German when the characters speak Spanish?

Employee

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2.2K Messages

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39K Points

23日前

Hi @LisaZT2533

So that we can offer any further help, please provide us with the following information:

  1. Device model
  2. Operating System version number
  3. Browser name and version number (if experiencing this issue via your web browser)
  4. App name and version number (if experiencing this issue via a mobile device app)
  5. Title of the video (if TV episode, please provide us with the season and episode number)
  6. Time (hh:mm:ss) when the audio issue begins and ends (if entire video, please confirm)
  7. Approximate Date/Time Issue Occurred (Include Timezone)
  8. Troubleshooting steps you've previously attempted

3 Messages

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90 Points

@Taylor 

Fire TV Stick 4K

Fire OS 6.2.8.1 (NS6281/4061)

Fire TV Home Version 6341067.1

IMDb TV

Version 1.0.6828.0

Weeds S1E8 at 11:14 (and earlier episodes whenever there are captions while Spanish is spoken)

3 Messages

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90 Points

This issue does not occur if I watch the same episodes on the Hulu app.

Employee

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2.2K Messages

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39K Points

@LisaZT2533 Thank you for the details. I've shared this with our technical team to further investigate. Should you come across other episodes where you experience the same issue or other issues, please don't hesitate to add episode/time details.  

2 Messages

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70 Points

22日前

I'm having the same issue 🤷

Employee

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2.2K Messages

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39K Points

@Monkeywork99 Hi - do you have additional details on episode and when it occurs?  

2 Messages

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70 Points

@Taylor​  it happens when they are speaking in spanish which happens in several episodes throughout the series (not sure which particular ones).