S

2 Messages

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80 Points

Sun, Nov 21, 2021 1:17 AM

Acknowledged

Roku app fail

Whenever I try to launch any show, it loads to 13% and then goes back to the watch list. I have a Roku tv model 7229X and the manufacturer is Hisense. The Hisense model number is YN0035858111. Software version is 10.5.0 build 4201-39.

This happens with any show I click on.

Thank you,

Shon

Employee

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2.1K Messages

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38.2K Points

7 d ago

Hi @Shonalex

We recommend to contact Prime Video support for further assistance with device troubleshooting.

2 Messages

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80 Points

7 d ago

I figured it out today. I use pi-hole on my home network and it was blocking the DNS to IMDb servers, I believe. Once I disabled it it started working. Now I just need to figure out exactly what I need to allow through pi hole to get it to work without having to disable it.

Employee

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2.1K Messages

 • 

38.2K Points

@Shonalex

IMDb TV doesn’t support streaming content through Virtual Private Network (VPN) or proxy connections. If the issue is rooted in your DNS setup - keep in mind that IMDb TV content is currently only available when streaming from within the United States, U.S. territories, and the United Kingdom.