M

1 Message

 • 

70 Points

Sat, Jan 15, 2022 2:00 AM

Acknowledged

not aligned up

I have watch several movies and other shows from your station and all the time the voices are 8 to 10 seconds behind there lips when speaking.. Is some one working there that knows how to get the people voices lined up with the speaking..

Employee

 • 

2.2K Messages

 • 

39K Points

9 d ago

Hi @Marine1955

Here are a few things you can try:

  • Power-cycle your Amazon TV device:
    1. Unplug the device from the wall.
    2. Wait about two minutes before plugging your device back in. 
  • Check for software updates.
    1. Go to: Settings > My Fire TV > About > Check For Software updates.

If you're still unable to stream content via IMDb TV, please contact Prime Video for further assistance with troubleshooting.