D

1 Message

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70 Points

Wed, Dec 8, 2021 3:00 AM

Solved

imdb error code 1016

watching movie and screen pops up with error code 101`6

Employee

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2.2K Messages

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39K Points

2 m ago

Hi @dondukodi,

If you're still having difficulty with playback on IMDb TV, we recommend to contact Prime Video support for further assistance with device troubleshooting.

2 Messages

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70 Points

13 d ago

Error code 1016 appears and it states "There was a problem loading this page.

Any suggestions? I have removed the streaming channel and then re-added it.

Note: This comment was created from a merged conversation originally titled Will not load

3 Messages

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80 Points

13 d ago

For the past few months (since at least Dec 1, 2021) I've been unable to open IMDB TV app on two FireSticks. I get the error "Failed to load Watch" and "Failed to load Discover". on both firesticks I have cleared data and cashe for IMBD TV app. Amazon support even had me deregister and re-register one of the firesticks.

Sometimes it will return an error of Error Code: ITV-2002.

Some other forum posts say it's an issue with my account. I've mentioned this to Amazon support but they don't apparently know what setting to change.

Ideas of what to ask Amazon support to change on my account?

Note: This comment was created from a merged conversation originally titled IMDB TV FireStick fails to open - Failed to load Watch

Employee

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2.2K Messages

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39K Points

@ksdave

So that we can investigate further, can you please provide us with the following information for the device where you're experiencing this issue?

  • Device model
  • OS version number
  • IMDb TV app version number

3 Messages

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80 Points

I had Amazon Prime Video support call me and they indicated it was an issue on their side but didn't go into detail. 

On the two firesticks I have I cannot launch the IMDb TV app to browse video titles. However, I can launch videos that I previously added to my watch list that play from IMDb TV.

I do not encounter the error from a web browser or Andriod IMDb TV app, only FireStick.

The Amazon support rep had me unregister one of the FireSticks, unplug it, and re-register it. A few minutes later after consulting with a senior technician they said the issue was something on their side and not an issue with my FireStick and to try the IMDb TV app again on Jan 14, 2021.

3 Messages

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82 Points

13 d ago

I am having same issue

3 Messages

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82 Points

13 d ago

Am watching lost for about a month. Last night I get an error code 1016?? Can’t watch IMDb anymore? What can I do to fix it? Oh I have Roku 

Note: This comment was created from a merged conversation originally titled Streaming old shows