P

2 Messages

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80 Points

Thu, Jul 29, 2021 7:39 PM

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I am using a fire stick, it automatically gave me IMDb, but when I try to watch I get error message V2002 help

Help with error V2002

2 Messages

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70 Points

4 m ago

Try uninstalling the app, then reinstall it. Let me know if it works.

2 Messages

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70 Points

4 m ago

Oh,forget that last response. Download the Prime Video app. You can watch IMDB on that app.

2 Messages

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80 Points

4 m ago

Hi. Thanks for input.  Because it is fire stick, it came with Amazon and IMDb preloaded apps.  You cannot delete them and reload them. I did unregister my IMDb from my Amazon account and reregister it, but that also did not fix my problem. New error: failed to load Discover.  Try again shortly. Any more thoughts appreciated.  

Employee

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2.1K Messages

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38K Points

4 m ago

Hi @Patti

Can you confirm if you're located within the United States?

If so - here are a few things you can try:

  • Power-cycle your Amazon TV device:
    • Unplug the device from the wall.
    • Wait about two minutes before plugging your device back in. 
  • Check for software updates.
    • Go to: Settings > My Fire TV > About > Check For Software updates.

If you're still unable to stream content via IMDb TV, please contact Prime Video for further assistance with troubleshooting.