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Wed, Nov 10, 2021 1:08 AM

Error code

Getting an error code ever time I load the app uptown fire stick 

Employee

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2 m ago

Hi @Pammie85

If you still require further assistance, please provide us with more information on the device and issue you're experiencing

  • Device model
  • Device version number
  • Operating system
  • OS version number
  • App version number

Thanks in advance. 

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@Taylor hi it’s Amazon fire stick 

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@Pammie85 

Without details on the device or the error you're experiencing, here are a few things you can try:

  • Power-cycle your Amazon TV device:
    1. Unplug the device from the wall.
    2. Wait about two minutes before plugging your device back in. 
  • Check for software updates.
    1. Go to: Settings > My Fire TV > About > Check For Software updates.

If you're still unable to stream content via IMDb TV, you're welcome to contact Prime Video for further assistance with device troubleshooting.

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Hi done all that still not working still getting error code up 

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mad you can see no update 

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Then I get this 

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@Taylor

just did this and I still get the error code 

 

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Hi Pammie85 - can you help confirm whereabouts (state/province) you are located? 

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United Kingdom

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@Taylor I don’t know if that helps you