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1 Message

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70 Points

Tue, May 18, 2021 1:45 AM

error code PLR-5001

new here and get this error code everytime I try to watch streaming video from my amazon TV

 

Responses

Employee

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2.1K Messages

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37.4K Points

5 m ago

Hi @psugoose - I'm sorry to hear about the issues with your Amazon TV.

Here are a few things you can try:

  • Power-cycle your Amazon TV device:
    1. Unplug the device from the wall.
    2. Wait about two minutes before plugging your device back in. 
  • Check for software updates.
    1. Go to: Settings > My Fire TV > About > Check For Software updates.

If you're still unable to stream content via IMDb TV, please contact Prime Video for further assistance with troubleshooting.

(edited)

1 Message

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60 Points

2 m ago

Plr 5001 is showing only when clicking/streaming show "unforgettable ". Have been watching show the past week and yesterday getting error...I have unplugged amazon stick..check for updates..still showing error....

Anyone experiencing same challenge?

2 Messages

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90 Points

5 d ago

Having issues with watching any movies on the imdb app. anyone else have this problem?

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