longjump21's profile

1 Message

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70 Points

Fri, Sep 10, 2021 11:25 PM

Closed

Solved

Error code: PLR-3001

When trying to access IMDb tv I keep getting Content protection error.  We've encountered a problem with this video.  Please try again.  If the problem continues, please contact customer service.

I could access IMDb tv two days ago and all of a sudden I keep getting this error when trying to watch anything.  Any help would be appreciated.

Thanks

Employee

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2.1K Messages

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38K Points

2 m ago

Hi @longjump21

Here are a few things you can try:

  • Power-cycle your Amazon TV device:
    1. Unplug the device from the wall.
    2. Wait about two minutes before plugging your device back in. 
  • Check for software updates.
    1. Go to: Settings > My Fire TV > About > Check For Software updates.

If you're still unable to stream content via IMDb TV, please contact Prime Video support for further assistance with troubleshooting.