B

3 Messages

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90 Points

Sun, Oct 31, 2021 12:49 AM

Answered

Cannot watch on Samsung smart TV

I wanted to watch the new Leverage Redemption on my Samsung smart TV.
I have Amazon Prime.
I can watch this show on my PC
When I call the show up on my TV I get an error message
"This device doesn't support a subscription to IMDb TV. Subscribers can watch this title by using another device."
Amazon Tech says that this is because the Samsung TV only supports ad supported channels.
Is there a work around or some app that I can use in order to watch IMDB on my Samsung?

Employee

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2.2K Messages

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38.9K Points

3分前

Hi @bobmann

IMDb TV is available on devices that support ad-supported channels. Can you help confirm the model of your Samsung Smart TV? 

3 Messages

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90 Points

Employee

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2.2K Messages

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38.9K Points

@bobmann - please make sure both your TV and apps have the most updated version. If you're still unable to, it may be due to your TV device not being able to playback Ad supported content.