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1 Message

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80 Points

Sat, Sep 14, 2019 2:15 AM

Can not get tv show to play on my phone

Responses

Employee

 • 

954 Messages

 • 

23.2K Points

a year ago

Hi Launia,
If you've confirmed that the TV Show and Episode are available to view on IMDb TV, please provide us with the following information so that our team can further investigate :

  1. Device model
  2. Operating Systemversion number
  3. Browser name andversion number (if experiencing this issue via your web browser)
  4. App name andversion number (if experiencing this issue via a mobile device app)
  5. Title of thevideo (if TV episode, please provide us with the season and episode number)
  6. ApproximateDate/Time Issue Occurred (Include Timezone)
  7. Troubleshootingsteps you've previously attempted

Thanks.