ripley_rosaben_ortiz's profile

22 Messages

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314 Points

Sat, May 29, 2021 3:19 AM

Why don’t I get full credit when using app?

When browsing IMDb using the web browser I receive producer (10 credits) however, when using the app I only receive producer credits for 6. Why?
As an executive producer and a associate producer, I would like to receive all my credits.

Responses

Employee

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1.7K Messages

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33.5K Points

22 d ago

Hi @ripley_rosaben_ortiz

I do see 10 producer credits listed on your name page. This may be an application cache issue on your device. Please clear the application cache for the IMDb app by taking the following steps:
  1. Go to the You tab on the bottom right of the navigation bar.
  2. Click on the Gear icon, to go to Settings
  3. Select Storage
  4. Proceed to click on Delete Cache

22 Messages

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314 Points

Hi, tried all the steps..it didn’t work…any other suggestions? I’m at my wits end. Thank you

Employee

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1.7K Messages

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33.5K Points

Hi - So that we can investigate further, can you please provide us with the following information for the device where you're experiencing this issue? A screenshot of where you're seeing only 6 credits would also be helpful here.

  • Device model
  • OS version number
  • IMDb app version number

Thanks.

22 Messages

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314 Points

I have the new IPad Pro

OS version 14.6

IMDb version 11.11

(edited)

Employee

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1.7K Messages

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33.5K Points

Hi @ripley_rosaben_ortiz 

To view all 10 titles, please click on "All Filmography" under the + Add to favorites button. You will then see the 10 credits with 2 titles listed, with the 8 upcoming projects/titles split out. 

22 Messages

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314 Points

20 d ago

Hi I’m sending a screen shot of before and after and they both look the same. I’m trying to get all my ten credits to show up on the screen the first time around and not go digging to find the ones that are not visible. Is this even a possibility? I know your trying to help me and appreciate your time. But can I get all my verdicts to show up the first time anyone searches my nana me?

Employee

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1.7K Messages

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33.5K Points

Hi @ripley_rosaben_ortiz 

Sorry if not clear - you will need to click on "All Filmography" under the + Add to favorites button. These won't appear on the IMDb app without clicking on "All Filmography" because the titles/projects are not yet released. 

22 Messages

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314 Points

it’s all very confusing because Arena wars is not released and yet it shows on main page. This is why I expected the rest of them to show up. It’s seems all so hopeless.