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1 Message

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70 Points

Wed, Oct 14, 2020 10:02 AM

Solved

Sign In Error - Error Unarchiving object of class AIToken

Hello,

 

I am trying to login to my IOS app with my details. All of which work fine on web browsers on the phone, and laptops.
But when I try to login to the IMDB app, I get an error "Error unarchiving object of class AIToken"

Any ideas/suggestions please?

 

David

 

IOS Ver. 14.0.1

IMDB App Ver. 11.1

Responses

Employee

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954 Messages

 • 

23.2K Points

15 days ago

Hi @David9Points 

 

 

Please attempt to clear the Cache in the app settings and confirm if you're still experiencing the issue.

To clear the cache, please take the following steps:

  1. While in the IMDb app, go to the "You" tab on the bottom right-hand corner
  2. Select the gear at the top right-hand corner, which will take you to the App Settings page
  3. Scroll down to find "Clear Cache"
  4. You will then be prompted to confirm clearing all application cached data
  5. Select "Clear" and then try to login once again.

If you're still having trouble, please confirm and I'll have the team further investigate.