R

6 Messages

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120 Points

Sat, Jul 3, 2021 11:29 PM

search not working

When I type in a title or name to search the progress button just spins and spins and nothing comes up. This started happening several months ago through several updates. I am running 11.13.1 on an iPad with version 14.6. I have tried uninstalling the app and then reinstalling and it still doesn’t work. I have to use the website to do my searches. 

Responses

Employee

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1.9K Messages

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35.3K Points

19 d ago

Hi @RebeccaKW52

Sorry to hear you're running into this issue. Are you using adblockers or VPNs on your device?

 

If not - please attempt to clear the Cache in the app settings and confirm if you're still experiencing the issue.

 

To clear the cache, please take the following steps:

  1. While in the IMDb app, go to the "You" tab on the bottom right-hand corner
  2. Select the gear at the top right-hand corner, which will take you to the App Settings page
  3. Scroll down to find "Clear Cache"
  4. You will then be prompted to confirm clearing all application cached data
  5. Select "Clear" and then try once again.

6 Messages

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120 Points

@Taylor I did all that, even removed the 2 ad blockers I had, restarted my iPad and it is still not working. What next?

Employee

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1.9K Messages

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35.3K Points

@RebeccaKW52 To check whether a internet connectivity issue - are you able to access imdb.com via a browser such as Safari or Google Chrome? 

6 Messages

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120 Points

Yes, that’s what I’ve been doing. Once I get the page on Safari I can then open IMDB app and view it. But if I want to do another search I have to go back to Safari.

Employee

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1.9K Messages

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35.3K Points

@RebeccaKW52 Do you have any VPNs installed on your device?  

6 Messages

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120 Points

Installed, but not on. Besides, I have always had one and this just started recently. It is an IMDB glitch that should be fixed.

6 Messages

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120 Points

I found a work around, but it is awkward. If I go to settings, then to Edit Profile, there is a search bar at the top of the page and it works from there. It comes up with a different view than the home page search button at the bottom of the screen. It is large picture icons instead of the normal small picture list. Very weird.

6 Messages

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120 Points

20 h ago

I am running it on an iPad iOS 14.6.