Skip to main content

4 Messages

 • 

110 Points

Thu, Aug 27, 2020 8:47 AM

recently viewed history clears with no action on my end. is this a bug?

in iPhone app v10.8 my “Recently Viewed” history is cleared (i.e. only the text “you have no recently viewed pages”). However, I did not clear it. Happens frequently. Please look into.

Responses

Employee

 • 

954 Messages

 • 

23.2K Points

2 months ago

Hi Jenny,

Can you confirm whether you had to log into your account after updating the IMDb app on your device? It sounds like you may have logged into a different account than the one you were previously using. 

4 Messages

 • 

110 Points

2 months ago

Hi Taylor,

I can confirm that I am using the single account I have and did not have to log in again after the update.  This is not the root cause.  The recently reviewed section will clear within the same session of using the app.  The history is self-cleared (i.e. cleared out by the app) on a frequent basis.  I have not noticed specific timing -- it seems to be random, but, again, frequent.

There is no logging in/out.  I am the only user of my device.

This sounds like a bug.

Can you please investigate?