C

2 Messages

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80 Points

Wed, Aug 4, 2021 9:47 PM

Rating count issue

I've had a problem for a while now, it's about the number of ratings. To give an example, I evaluated 100 movies, but they show me only 99 in total, only on the mobile version. I counted all the ratings and there are 100, one is  missing from the total ratings and now when I give a new rating it stars from 99 not from 100. What can I do?

Responses

Employee

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41 Messages

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458 Points

1 m ago

Hello hello @CristyMovies,

 

Please provide screenshots and more details about where you are seeing this situation with your ratings.

 

We will be super happy to help you.

2 Messages

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80 Points

@Sally    

this is my browser real ratings
and on mobile version is missing one but still count new ones

Employee

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41 Messages

 • 

458 Points

1 m ago

Hi there @CristyMovies,

 

Thank you so much!

 

I've shared these details with our team to further investigate, we will be happy to give you more details once we have received a confirmation.

4 Messages

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102 Points

1 m ago

I have a problem with the review number. It display 25 review but i do more
review than this. I mean the number dont display the right number. Can we fix it? 

Note: This comment was created from a merged conversation originally titled Problem with display number