C

1 Message

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70 Points

Saturday, July 29th, 2023 9:07 AM

Closed

Solved

Parents Guide sections disappear on app

Hello,
I've noticed that info looks different between the app and the website; specifically the Parents Guide sections.
Here is an example. The movie Rejuvenator (1988) has all 5 sections via the website (see pic 1). Whereas the app only shows 2 sections, Violence & Gore/Frightening & Intense Scenes (see pic 2). This is not the only movie I've found to have differences.

*I thought maybe the ad (twilight freevee) was covering up other sections, but the section is missing above as well - starts with "Violence" rather than "Sex."
*Clicking on "see all" in the app still shows only those two sections.

Why is the app not showing the other sections?

pic 1

pic 2

Employee

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35 Messages

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384 Points

11 months ago

Hi @candycanewayne ,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation (Ref Ticket # D91157561). Once there is an update on the status I will post the details here.

Employee

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16.9K Messages

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307.6K Points

1 month ago

Hi @candycanewayne -

My apologies for the late reply, I can confirm that this issue has since been fixed.  Thanks again!