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79 Messages

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1.2K Points

Wed, Nov 14, 2018 10:42 PM

Not receiving notifications in the iOS app

For the last few days, I haven't been receiving any notifications from IMDb on my iPad. However, I am receiving them on my phone. Both iOS devices are up to date as are the apps and notifications are enabled on both devices so I don't understand why one is working and the other isn't.

Responses

Employee

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98 Messages

 • 

3K Points

2 years ago

You can turn on tonight. Thanks, Kristen!

79 Messages

 • 

1.2K Points

2 years ago

Just turned notifications back on for all topics 

79 Messages

 • 

1.2K Points

2 years ago

Still haven't received any notifications from the IMDb app 

Employee

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98 Messages

 • 

3K Points

2 years ago

Hi Kristen - we think we've found the issue! Can you please unsubscribe and re-subscribe ONE more time? :) Thank you!

79 Messages

 • 

1.2K Points

2 years ago

Just went in and unsubscribe / subscribed to each of the 5 notification options. How long should it take before I see any change (start getting IMDb notifications)?

Employee

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1.1K Messages

 • 

45.1K Points

2 years ago

Hi Kristen,
You will likely start receiving notifications over the next 24-48 hours. Please let us know if haven't seen any in the next few days.

79 Messages

 • 

1.2K Points

2 years ago

I will. Thanks!

79 Messages

 • 

1.2K Points

2 years ago

As of 6:45 Saturday evening I still haven’t seen any IMDb notifications on either my iPhone or iPad.

79 Messages

 • 

1.2K Points

2 years ago

It’s been a week and still not receiving notifications

Employee

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1.1K Messages

 • 

45.1K Points

2 years ago

Thanks for letting us know! We'll get back to you as soon as possible.