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79 Messages

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1.2K Points

Wed, Nov 14, 2018 10:42 PM

Not receiving notifications in the iOS app

For the last few days, I haven't been receiving any notifications from IMDb on my iPad. However, I am receiving them on my phone. Both iOS devices are up to date as are the apps and notifications are enabled on both devices so I don't understand why one is working and the other isn't.

Responses

79 Messages

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1.2K Points

2 years ago

Just a reminder, it’s the IMDb app on both my iPad and iPhone (the iPhone was a Christmas gift this past year). Never received notifications at all. Whereas the iPad had them and then just stopped.

79 Messages

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1.2K Points

2 years ago

Any update on resolving my issue?

Employee

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98 Messages

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3K Points

2 years ago

We are working with technical folks who support our Notifications backend service - they're now actively engaged. I'll keep you posted as I have details. Sorry this isn't moving faster - we're trying to get to the bottom of it!

79 Messages

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1.2K Points

2 years ago

No problem. Just wanted to check in and see what was happening. Thanks!

Employee

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98 Messages

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3K Points

2 years ago

Hi Kristen,

We're finally getting somewhere :)

Our logs show that your iPad has been targeted as part of 55 campaigns in January. We're investigating if there's a break between our system and Apple's push notification service.

It also shows that the last "update" to your topic subscriptions was on 11/14/2018. To try and force a refresh, can you unsubscribe from topics, wait a little bit (30 mins or more), and resubscribe?

79 Messages

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1.2K Points

2 years ago

Just unsubscribed on my phone. I'll see if that works and then try it on my iPad. 

79 Messages

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1.2K Points

2 years ago

What do you mean, 55 campaigns? Do I have a virus or something?

79 Messages

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1.2K Points

2 years ago

I don't understand how I was targeted in January when this has been going on for 2+ months?

Employee

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98 Messages

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3K Points

2 years ago

Right - that's what we're trying to understand. Definitely not a virus! It's likely a broken linkage somewhere in the chain; our systems think your devices are target-able, but something is still stopping the message from getting through.

Ok - thanks for turning on/off. We'll report back tomorrow whether we saw an update event.

79 Messages

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1.2K Points

2 years ago

Should I turn it back on tonight or wait until tomorrow?