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79 Messages

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1.2K Points

Wed, Nov 14, 2018 10:42 PM

Not receiving notifications in the iOS app

For the last few days, I haven't been receiving any notifications from IMDb on my iPad. However, I am receiving them on my phone. Both iOS devices are up to date as are the apps and notifications are enabled on both devices so I don't understand why one is working and the other isn't.

Responses

79 Messages

 • 

1.2K Points

2 years ago

Am I the only user this is happening to or is it a glitch with the app itself?

Employee

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98 Messages

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3K Points

2 years ago

Hi Kristen -

We've tested with a bunch of devices here, and based on feedback from other users, it seems it's isolated to your devices. We've engaged downstream teams to troubleshoot this. We're still working on it!

79 Messages

 • 

1.2K Points

2 years ago

Thanks for the update. What’s odd though is that I was receiving notifications from IMDb on my old iPhone but when I downloaded the app on my new iPhone, I never received anything.

79 Messages

 • 

1.2K Points

2 years ago

What are the chances I’ll somehow start receiving IMDb notifications again in the near future?

Employee

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98 Messages

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3K Points

2 years ago

Hi Kristen -

I'm going to try sending a few test messages to your devices now. Can you confirm you're ok with this, and let me know if you successfully receive them?

79 Messages

 • 

1.2K Points

2 years ago

Didn’t see the message until tonight. Will gladly do it whenever you send them. How are you sending them to my app?

Employee

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98 Messages

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3K Points

2 years ago

Great. Just sent a test message to your iPad. Please let me know if you receive it!

79 Messages

 • 

1.2K Points

2 years ago

Not sure what you mean by message, do you mean a notification? Never received anything and nothing popped up when I opened the app

Employee

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98 Messages

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3K Points

2 years ago

Yes, notification. Ok - thank you! Investigating further.

79 Messages

 • 

1.2K Points

2 years ago

Thanks for staying with me / my issue this whole time (going on 2 months). I appreciate it :)