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79 Messages

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1.2K Points

Wed, Nov 14, 2018 10:42 PM

Not receiving notifications in the iOS app

For the last few days, I haven't been receiving any notifications from IMDb on my iPad. However, I am receiving them on my phone. Both iOS devices are up to date as are the apps and notifications are enabled on both devices so I don't understand why one is working and the other isn't.

Responses

79 Messages

 • 

1.2K Points

2 years ago

I’ve even switched the notification options off and back on but that didn’t work either

Employee

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98 Messages

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3K Points

2 years ago

Ok - thank you for investigating! We'll keep investigating!

79 Messages

 • 

1.2K Points

2 years ago

Any luck investigating?

79 Messages

 • 

1.2K Points

2 years ago

I’m not even receiving notifications from the app on my new iPhone even though everything’s enabled.

Employee

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98 Messages

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3K Points

2 years ago

Hi Kristen - we're making progress! Looks like an issue deeper in our notifications service; our app shows your iPad as ACTIVE and REGISTERED for notifications. I'll keep you posted!

79 Messages

 • 

1.2K Points

2 years ago

Thanks for the update. It’s not just my iPad, it’s also my new phone.

79 Messages

 • 

1.2K Points

2 years ago

I find it strange that my old phone received notifications without a problem but my other devices don’t. Will this glitch hopefully be fixed soon? It’s been almost a month since my last notification on my iPad.

Employee

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98 Messages

 • 

3K Points

2 years ago

We find it strange, too! We're hoping we can get to the bottom of this very soon!

79 Messages

 • 

1.2K Points

2 years ago

So do I :) This has been a very huge aggravation not having IMDb notifications :(

79 Messages

 • 

1.2K Points

2 years ago

Any updates on my not getting notifications?