Not receiving notifications in the iOS app

Just a reminder, it’s the IMDb app on both my iPad and iPhone (the iPhone was a Christmas gift this past year). Never received notifications at all. Whereas the iPad had them and then just stopped.

Any update on resolving my issue?

We are working with technical folks who support our Notifications backend service - they're now actively engaged. I'll keep you posted as I have details. Sorry this isn't moving faster - we're trying to get to the bottom of it!

No problem. Just wanted to check in and see what was happening. Thanks!

Hi Kristen,

We're finally getting somewhere :)

Our logs show that your iPad has been targeted as part of 55 campaigns in January. We're investigating if there's a break between our system and Apple's push notification service.

It also shows that the last "update" to your topic subscriptions was on 11/14/2018. To try and force a refresh, can you unsubscribe from topics, wait a little bit (30 mins or more), and resubscribe?

Just unsubscribed on my phone. I'll see if that works and then try it on my iPad. 

What do you mean, 55 campaigns? Do I have a virus or something?

I don't understand how I was targeted in January when this has been going on for 2+ months?

Right - that's what we're trying to understand. Definitely not a virus! It's likely a broken linkage somewhere in the chain; our systems think your devices are target-able, but something is still stopping the message from getting through.

Ok - thanks for turning on/off. We'll report back tomorrow whether we saw an update event.

Should I turn it back on tonight or wait until tomorrow?