'New Trailer' Notification not working in iOS phone (Apple)

When I was using the IMDb app on Android phone, it would notify me whenever there is a new trailer. But now that I am using the app on iOS phone (Apple), it doesn't notify me anymore though it still notifies me when there is a 'new movie in theaters'. Any idea why? I have already enabled "Featured Trailers" in the app.

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Edward

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489 Messages

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5.5K Points

2 months ago

Hello @extremeb_extremeb,

We have the two following email settings:

"http://www.imdb.com/list/watchlist?ref_=helpms_ih_gi_sitepref">Watchlisted - Show on Tonight - When a show from your Watchlist is airing, we will send you a short message...
"http://www.imdb.com/list/watchlist?ref_=helpms_ih_gi_sitepref"> Watchlisted - Movies in Wide Release - When a movie on your Watchlist is about to release, we will send you a short message.

You can adjust this via your "https://www.imdb.com/preferences/email" email preferences.

Also, please note that if you switched your country recently that stops you from receiving notifications as you used to do

I hope you find this information helpful.

Please let us know if we can offer further help!

(edited)

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extremeb_extremeb

4 Messages

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234 Points

@Edward No I meant notification fr the IMDb iOS app itself, not emails. See screenshot attached. Under Settings->Notifications. This one in red colour isn't working. Hope you understand what I mean now. It's nothing to do with Watchlist.

(edited)

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2 months ago

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Edward

Employee

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489 Messages

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5.5K Points

@extremeb_extremeb,

So that we can investigate further, please provide us with more information on the device and issue you're experiencing

Device Model
Browser version number
Operating system
OS version number
IMDb app version number

Thanks in advance!

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2 months ago

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extremeb_extremeb

4 Messages

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234 Points

@Edward

1) iPhone 12 Pro

2) It's the IMDb app I am having issue with, nothing to do in browser.

3) Apple iOS

4) iOS 16.2

5) IMDb app 13.5.1

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2 months ago

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Edward

Employee

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489 Messages

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5.5K Points

@extremeb_extremeb,

Thanks for the information provided.

I've forwarded this information to our technical team for further investigation.

I'll reply once we receive further information.

Thank you for your patience!

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24 days ago

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extremeb_extremeb

4 Messages

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234 Points

@Edward Thank You.

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23 days ago

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extremeb_extremeb

'New Trailer' Notification not working in iOS phone (Apple)

Edward

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Edward

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