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1 Message

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80 Points

Sun, Aug 23, 2020 9:15 PM

Log in issue

I have been unable to log into or create a new account for months despite IOS updates, app updates and even a new phone in between.

The app gives the message of “Error unarchiving object of class AITocken”.

My device is an iPhone 11 Pro Max. My current software is IOS 13.6.1 and my imdb app is version 10.8.

Responses

Employee

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144 Messages

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2.5K Points

2 months ago

Hi Molly,

I'm sorry to hear you're having difficulties logging into your IMDb account.

To login, please first clear your browser history (cache & cookies). Please go to the IMDb login page: https://www.imdb.com/registration/signin and select "Sign in with IMDb" and the select "Forgot your password". Enter the email registered to your IMDb account and click the "Continue" button. You'll be emailed a special link that will allow you to set a new password.

Please ensure your password is at least 8 characters long and includes both numerical and alphabetical characters. Please also remove any non-latin characters such as "<,>,'".

Please let us know via the Contact Form should you have any additional queries.