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J

2 Messages

 • 

80 Points

Sat, Oct 10, 2020 8:19 AM

Acknowledged

Imdb ioS App forces regular login

I love my IMDB App. I never watch a movie without checking the reviews on IMDB. But, now off late it regularly forces me to re-login, which rarely happened before. This is a pain.

Responses

Karen_P

887 Messages

 • 

12.6K Points

20 days ago

Hi Jasper

The tech guys are going to want to know what device you have and its op system version along with what version of the IMDb app you have.

So post that info here!

Thanks.

2 Messages

 • 

80 Points

Hi Karen,

 

I have an iPhone 6S, with iOS 13.7, and the IMDb app is version 9.15.1. 

Thanks for your quick response.

Karen_P

887 Messages

 • 

12.6K Points

You're welcome.

Wait for an IMDb employee.

It may be Steve. He's the tech guru.

It may be Monday before you get a reply.

Good Luck.

6.3K Messages

 • 

154.5K Points

We've not seen Steve around the forum in a while. I wonder if he got a promotion or is simply on a long vacation. What if IMDb is the cool kind of place where employees can resign and have comfort in knowing that there will be a job waiting for them if they decide to come back?

Employee

 • 

954 Messages

 • 

23.2K Points

17 days ago

Hi @jasper_coetzee 

Please attempt to clear the Cache in the app settings and confirm if you're still experiencing the issue.

 

To clear the cache, please take the following steps:

1. While in the IMDb app, go to the "You" tab on the bottom right-hand corner

2. Select the gear at the top right-hand corner, which will take you to the App Settings page

3. Scroll down to find "Clear Cache"

4. You will then be prompted to confirm clearing all application cached data

5. Select "Clear" and then try to login once again.