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Mon, Jan 18, 2021 9:10 PM

I am receiving a Network Error message.

Each time I search or navigate the site, I repeatedly receive this popup:

NETWORK ERROR

We couldn't connect to IMDb right now. Please try again. A network error occurred The operation couldn't be complete. Invalid argument. Or - Retry

iPhone 11 - iOS 14.3 - 

IMDb app version 11.5

App configuration is set to ALLOW for Cellular Data, and Background App Refresh is ON

What have I tried to solve the problem? (None of this has worked) 

1) Power phone off and on

2) Reset Network Connections

3) Uninstall and reinstall IMDb app

Your assistance is appreciated. Thanks in advance. 

Responses

Champion

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4K Messages

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108.2K Points

3 m ago

You really should have selected the category iOS app. I'll change that for you.

Employee

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1.5K Messages

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30.3K Points

3 m ago

Hi @pgswin 

Can you confirm if you're still experiencing this issue? If so, can you confirm what you are doing when you receive the error popup? Thanks.

12 Messages

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182 Points

Yes.  I still have the issue

1) I open the app without an issue

2) I conduct a search

3) I choose a result, and get the error pop up. (This pop up also occurs when I select a previously-saved item from one of my lists.  

Note that if i navigate past the error message by choosing ok, the entry opens, but the plot summary is missing,

thanks for your help.  

Employee

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1.5K Messages

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30.3K Points

Hi @pgswin 

Is the "Network Error" issue only occurring when you are using your cellular data? Does this also occur when connected on a WiFi network? 

12 Messages

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182 Points

3 m ago

The problem only occurs when I use cellular data. When connected to Wi-Fi, the app operates properly.

12 Messages

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182 Points

Can you identify a next step to solve the issue?  Thanks.  

Employee

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1.5K Messages

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30.3K Points

Hi @pgswin 

So our team can further investigate, can you please help send the device logs when experiencing the error? 

1. Reproduce the error (Important, this needs to happen before we can collect error logs)
2. Under "Sign in/You" tab, Select the Settings icon on the top right
3. "About" -> "Send Feedback", and send the feedback email

12 Messages

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182 Points

Hi Taylor, 

I did as you asked me to do above. Four times. I emailed and asked for a response but have not received any reply after many days. 

This is the information that was emailed. And the detail log file is attached. Is there any additional assistance you can provide, or steer me to someone that can help me? Thanks!! - Paul

Device Log

My device information:
- iPhone12,1
- iOS 14.4
IMDb v11.5
- Session 210-7293519-2938124
- Device 58FF5A89-1894-49B0-BB63-E5AC5DDA5992

Device log attached

Employee

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1.5K Messages

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30.3K Points

@pgswin 

Thank you for that. Though the team is still investigating this, I would recommend to update your IMDb app to version 11.6 in the meantime. 

12 Messages

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182 Points

Thanks for the response. I checked the app just now. Since the log was created last month, the app automatically had updated to 11.6 - and the problem persists. I don't want to bug people about this. It's been a couple of weeks. Can you give me an estimate of a typical amount of time before I would even hear from someone? Thank!

Employee

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1.5K Messages

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30.3K Points

Apologies but I'm unable to provide a timeline at this time. We've had difficulty reproducing the issue on our end and as such, have had to request the device logs to investigate the issue. 

However as you noted the issue only occurs while on cellular data, the 'network error' very well may be a result of internet connectivity issues. 

12 Messages

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182 Points

Thanks for the quick reply Taylor. Clarification: I have the same error message occurring both when using cellular data, or when cellular data is turned off. 

Employee

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1.5K Messages

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30.3K Points

Hi @pgswin 

Do you have any VPN or AdBlockers running on your device? 

12 Messages

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182 Points

VPN and all content blockers are disabled. Problem persists. thank you. 

Champion

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8.4K Messages

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265.2K Points

3 m ago

1 Message

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60 Points

1 m ago

I am seeing the same error on my iPhone for past two months or so. I am using iPhone 12 mini, latest iOS and latest IMDb app version. I have Adblocker and VPN active. I have had them active since I got this and for years on previous iPhones. Never got this error message before until recently when it started popping up. Any update from the developers on this issue? 

Employee

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1.5K Messages

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30.3K Points

Hi @Coolthedeep 

The tech team has confirmed that the aforementioned issue is related to Adblock software. To resolve the network error issue, you may need to disable your adblock software.

12 Messages

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182 Points

Hi Taylor. At least in my case, the content blockers are not an issue. See the attached screenshots which indicate all of them are disabled yet, the problem persists, and isn’t solved for me.

Employee

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1.5K Messages

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30.3K Points

@pgswin 

Thanks for confirming - I've passed this information along to the team. 

12 Messages

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182 Points

thank you. 

Employee

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1.5K Messages

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30.3K Points

@pgswin 

It does appear that there is some service blocking the network request resulting in the error you've shared. Checking on the screenshot provided, it appears that the Content Blockers is specific to your Safari browser. Can you verify within each of the apps, that they are disabled for the IMDb app, or across your device?

12 Messages

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182 Points

Ok. You win.  I give up.  

1 Message

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60 Points

Don't give up :)

Hi, i just found this thread because i was having the same type of issue with my own app.

But this link helped me: https://www.wikigain.com/fix-youtube-internet-connection-error/

In my case i noticed that my app won't load any content when a user has turned off the 24-Hour Time option. I would highly suggest to play with the time settings and stop focusing on the network connectivity issues.

12 Messages

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182 Points

Good morning. Thanks for the additional suggestions. I worked through the steps provided at the link, and followed your suggestion about the 24-hour time setting - but the problem persists. :(