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Wed, Jan 13, 2021 2:37 AM

No Status

Error Message

When i select a show, movie, actor, on the IMDb app on my iphone 11, I get the following message:

Network Error

We couldn't connect to IMDb right now. Please try again.

A network error occurred: The operation couldn't be completed. Invalid argument.

I have tried on my wifi and LTE. I have uninstalled, shutdown, and reinstalled the app and nothing changes. Is this an app issue (bug) or am I missing something. I have had this app for years and this is the first time I've seen this message.

iPhone 11. iOS 14.3

Responses

Employee

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1.3K Messages

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28.3K Points

2 months ago

Hi @SeniorHippie 

Sorry to hear you're having trouble with the IMDb app on your device. To further investigate this, can you confirm if you're logging into an IMDb account on your device, and at what point you receive the "Network Error" message?

7 Messages

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130 Points

I am logged in on my app. When I click the app to open, the main screen comes up just fine. When I click YOU to see my watchlist, that comes up fine. When I click one of the shows on my watchlist, I get the error. RETRY gives me the error again. I click on the EPISODE GUIDE, fine. I click an episode, error. Clicking an actor, or goofs, or trivia does not bring up the error. It seems to only be when I select a TV SHOW, MOVIE, or EPISODE GUIDE.

Employee

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1.3K Messages

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28.3K Points

What IMDb App version are you on? Please try to clear the Cache in the IMDb app settings and confirm if you're still experiencing the issue.

 

To clear the cache, please take the following steps:

1. While in the IMDb app, go to the "You" tab on the bottom right-hand corner

2. Select the gear at the top right-hand corner, which will take you to the App Settings page

3. Scroll down to find "Clear Cache"

4. You will then be prompted to confirm clearing all application cached data

5. Select "Clear" and then try to login once again.

7 Messages

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130 Points

Cleared the cache, signed out, signed back in, problem still exists.

Employee

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1.3K Messages

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28.3K Points

Hi @SeniorHippie 

Apologies for that - if you're still experiencing this error, so our team can further investigate, can you please help send the device logs?  Thanks in advance.

1. Reproduce the error (Important, this needs to happen before we can collect error logs)
2. Under "Sign in/You" tab, Select the Settings icon on the top right
3. "About" -> "Send Feedback", and send the feedback email

7 Messages

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130 Points

I just checked and everything seems to be working again. I don't know why as it still wasn't working after the most recent update. But things seems smooth as silk now. Thanks for your help.

7 Messages

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130 Points

I don't know why, but the error returned. I uninstalled, shut down, reinstalled, and the error still exists. I did as your previous post indicated and sent my device logs.

Employee

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1.3K Messages

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28.3K Points

Hi @SeniorHippie 

Thanks - I've informed the technical team to refer to the device logs. Should you continue to encounter the "Network Error" issue, please do continue to send the device logs. 

Employee

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1.3K Messages

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28.3K Points

Hi @SeniorHippie 

We've made some adjustments - can you help confirm if this error is persisting on the latest app update(11.6)? 

7 Messages

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130 Points

I do have version 11.6 and the problem still exists. I’ll keep sending logs.

Employee

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1.3K Messages

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28.3K Points

Hi @SeniorHippie 

Checking in on this - do you have any VPN or AdBlockers running on your device? 

7 Messages

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130 Points

I am running Adblock