B

6 Messages

 • 

120 Points

Tue, Dec 14, 2021 11:26 PM

Closed

Answered

ERROR: Emailing IMDb Lists to yourself

Hello,

I am writing on behalf of many fellow users of your IMDb iPhone App that have experienced the same problem.  We have noticed a recent glitch in the IMDb iPhone App.

I am running iOS 15.1.1 and have noticed that there is no arrow in the top right of an email to send the email to oneself or to someone else.

In other words, when you try to "Share" a list, the arrow in the top right corner of the drafted email has disappeared and therefore, does not allow a user to actually send the email.

Please escalate this issue and fix so that one can share or email their lists.

I await your prompt response to this issue.

Thank you,

Joseph

Employee

 • 

4.7K Messages

 • 

148.3K Points

Il y a 5 m

Thanks for the feedback. However, IMDb does not control the behaviour of your email app once you initiate the share action via email.  If a button is missing in your email app then the issue is with the email app, not IMDb, sorry.  Are you sharing via the built-in Apple email app or a third party one? What happens if you try another email app? 

If you are using any VPNs and/or proxies please disable them and see if this helps. 

6 Messages

 • 

120 Points

@Col_Needham

Hello Col,

Great website by the way.

Thank you for your reply.

We are using the built in mail app but have also tried third-party apps as well.  It still does not appear.

I have checked this with numerous other users as well and they are experiencing the same issue.  The "Send" arrow does not appear.  We have been using the app for years and this is the first time we have seen this.

Is it possible for IMDb, or yourself, to pass this on to Apple as well, in order to expedite the resolution?  We have contacted them as well on our end and they simply said they will look into it but who knows how long that will take?

It is a glitch that maybe needs to be updated in a firmware or app update.  This is quite frustrating as the users are now unable to send their lists to themselves or each other and that feature is rendered as useless.  Thank you.

Kind regards,

Joseph 

Employee

 • 

4.7K Messages

 • 

148.3K Points

@bogu2012 Whenever this problem occurs, it’s almost always due to not configuring an email account in the Mail app. Without an SMTP server configured, it cannot send mail. The send button will remain grayed out.

 

What could be happening is that you have changed your default mail app in iOS settings to something like GMail, but you have not configured Apple’s Mail app as well. IMDb uses the iOS APIs to send email only via the Apple Mail app.

 

Please confirm you have set-up a Mail account, and are you able to also send email from Apple’s Mail app? 

 

6 Messages

 • 

120 Points

Col,
Thank you for your reply,
The Send arrow does not appear at all.  It is just blank and white the arrow normally would appear.
We haven’t changed anything in terms of our email setup.  We have been able to regularly send emails, as always.
The arrow appears normally within every other iPhone apps that we have tried and send emails with as well.
This seems to have suddenly occurred after the most recent IMDb app update.  Prior to that it was working fine, as always.
This is very strange and we have confirmed this issue with multiple IMDb iPhone app users who have experienced the exact same issue.  We have all been using the IMDb app for many years and have never seen the Send arrow not appearing.
Hopefully this is something that can be resolved on your end.  Thank you.
Regards,
Joseph 

Employee

 • 

4.7K Messages

 • 

148.3K Points

@bogu2012  Just to confirm again, you can open the Apple Mail app on your phone and actually send an email message fine and yet you still see the problem via the IMDb app?

6 Messages

 • 

120 Points

Yes, that is correct.

The arrow only disappears in the IMDb iPhone app when trying to send/share a list.  So there is no actual way to "send" the email.  The only way to then get out of the email screen is to delete the draft.  Every time we restart the process, the arrow disappears right before attempting to send the email.

Joseph

6 Messages

 • 

120 Points

We are able to send emails through the Apple Mail app with no problems, the arrow is present.  It also works properly for every other iPhone App as well.

It only happens when using the IMDb iPhone App.

Employee

 • 

4.7K Messages

 • 

148.3K Points

@bogu2012  We are out of ideas here, sorry.  The app just calls the iOS sharing API, passing in the link/text/image content. The sharing dialog that appears is from the system and it runs in a separate process. The failure is therefore after IMDb has any control over the sending of the email. 

It seems like an iOS bug.  We are wondering if your lists have an special characters in their names?  What happens if you create a new title list called "Test" and place only, say, The Shawshank Redemption in the list and then try and email the list? 

The other thing you could try is upgrading to iOS 15.2 or doing a full restore of the OS.

We have been unable to reproduce the problem here either on iOS 15.1.1 or 15.2. Also, no other customers are reporting this issue and we have hundreds of millions of installs worldwide. 

6 Messages

 • 

120 Points

Il y a 5 m

Col,


We tried creating a new list and also tried it with both IOS 15.1.1 as well as 15.2 and still the same issue.  Also did a full restore as well.  Same problem.

We understand the global scope of IMDb as we are all longtime, loyal users here.

You can understand our frustration.  I guess we just won’t use the email  list featureuntil their is a resolution and the bug is fixed.

We appreciate your understanding and time.  

Regards,

Joseph