K

2 Messages

 • 

80 Points

Sun, Jan 2, 2022 9:41 AM

Closed

Solved

Error 403

In the last couple of weeks the IMDb app on iPhone has become pretty much unuseable becouse of the 403 errors. 

I get the 403 error box very often when trying to access Movies/tv-shows from lists. For example official top 250 list, or my own watchlist. And the page won’t load properly. 

I have tried uninstalling and installing the app again, but the 403 error keeps coming. Pushing the retry button on the error message never works. 

I hope someone can help me since all these 403 errors makes the app useless.

Elliot

Employee

 • 

168 Messages

 • 

2.2K Points

4 m مضت

Hi @Knutalut 

Sorry to hear you're running into this issue. Please attempt to clear the Cache in the app settings and confirm if you're still experiencing the issue.

To clear the cache, please take the following steps:

  1. While in the IMDb app, go to the "You" tab on the bottom right-hand corner
  2. Select the gear at the top right-hand corner, which will take you to the App Settings page
  3. Scroll down to find "Clear Cache"
  4. You will then be prompted to confirm clearing all application cached data
  5. Select "Clear" and then try to login once again.

2 Messages

 • 

80 Points

@Elliot I tried clearing cache. But it did not solve the problem, unfortunately. 

Elliot

Employee

 • 

168 Messages

 • 

2.2K Points

Hi @Knutalut 

So that we can investigate further, please provide us with more information on the device and issue you're experiencing

  1. Device Model
  2. Operating system
  3. OS version number
  4. IMDb app version number (if applicable)

Thanks in advance. We look forward to assisting you further.

Elliot