U

7 Messages

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184 Points

Fri, Apr 30, 2021 7:06 PM

Bug on iOS app needs fixing

In iOS since the a few updates, on the right of a show or movie where the cast are in the column on the right, bugs out after a while and goes black. The only way to see it again is to exit the item and go back in.

Never used to happen and is a bug 

Happens if you lock your device, or exit the app and go back into it. 
Right hand column listing cast is the part that goes blank. Searching again for the show or movie shows the vast again.

Happened for last 2 or 3 updates on iOS.

Using iPad with latest iOS. Happened on the last iOS too. 

Please can this be fixed or can someone tell me how to tell the devs as this is a bug

Responses

Accepted Solution

Employee

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1.7K Messages

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33.3K Points

1 m ago

Hi - I'm happy to share that the issue has been addressed with app version 11.11. Please do let us know if you continue to experience any issues. Thanks again. 

Employee

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1.7K Messages

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33.3K Points

2 m ago

Hi @ukheather

Thanks for the bug report. I've passed this information to our technical team to further investigate. 

7 Messages

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184 Points

Thank you @Taylor 

Appreciate it.

It is very easily reproducible.

Open app, find a film, exit app and lock device, go back to app, film is there and actors are blank.

Employee

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1.7K Messages

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33.3K Points

@ukheather - what app version are you currently using? Unfortunately we've had some trouble reproducing this. If possible, would you be able to attach a screenshot of the issue for the team to reference? Also on your iPad, under Settings > General > About - what is the capacity/available space indicated on your device?

(edited)

7 Messages

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184 Points

@Taylor Always the latest version.  It’s updated twice and it’s been happening since 2 updates ago.

11.10.1 latest. I literally check for updates everyday

latest iOS too.

I’ll have to get a screenshot next I am on my iPad and get chance to test it.

it happens everytime.
Not sure if x amount of time has to pass, but I have it open on a movie, exit app, lock iPad, open iPad after a while, open app, cast of the right is black.

I watch 2 movies a night so it happens a lot!

I have a lot of room free too! 48gb free. It’s nothing to do with space. 

was fine up to 2 updates ago then this started 

I can reproduce it but as I said maybe a certain amount of time needs to pass so if they try again, do that I say and leave it for an hour perhaps before returning to the app with the movie already open in the app

(edited)

7 Messages

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184 Points

Here you are @Taylor
App was left locked for about 2 hours this time. Had it at an hour as that’s how long I usually leave it before I open my device while watching a movie. 

https://ibb.co/cFcnZvX

open app, find movie, open movie, press home button, lock iOS device, leave iOS device for a little while (I usually leave it about an hour), unlock iOS device, open IMDb, and voila there is the bug.

I can reproduce this 100% time

(edited)

7 Messages

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184 Points

1 m ago

@Taylor Any update about this bug as the steps show it is easily reproducible which I and gzolehana both posted

Employee

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1.7K Messages

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33.3K Points

Hi @ukheather

Thanks for the details. The team has been able to pinpoint the issue and is currently working on a fix for this. 

7 Messages

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184 Points

No problem

Thanks

2 Messages

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70 Points

13 d ago

I am facing the similar issue with iOS from last updates please guide me I tried these solutions that you mentioned here but they did not work...!

7 Messages

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184 Points

@baerd43 

Update your app. It was a bug in the app as per my initial post.

They fixed it with the update

(edited)