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6 Messages

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190 Points

Thu, Nov 29, 2018 9:13 PM

Closed

A possible issue with apples screen reader voice over

Is anyone else using the app with Apple screen reader voiceover? For soame time now-I can’t exactly say since when-voiceover no longer announces the share button and also no longer displays the section with original title, running time and so on. Last time I complained about an issue with voiceover, it was a mistake I made. So if someone else encountered this problem before it would be very helpful if they could tell me what they do to solve it. If other people are encountering the same issue right now, then maybe it isn’t my own incompetence at work. But before I bother the awesome staff of imdv again I want to be sure.

Responses

Employee

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1.1K Messages

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45.1K Points

2 years ago

Hi Beate,

Please ensure you have downloaded the latest version of the IMDb app. If you have the latest version and still notice this issue, please write us back with the following:

- your device model
- your iOS version
- an example of a few pages where you noticed this issue


Thanks in advance!

- Steve

6 Messages

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190 Points

2 years ago

Hey, I am using version 9.3 on an IPhone 7 running ios 12.1. I come across this issue on every movie page. I just tried the one for The Grinch from my coming soon section. Beate

Employee

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1.1K Messages

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45.1K Points

2 years ago

Thanks Beate!

I've reached out to the team in charge of our iOS app so they can take a deeper look. I will let you know as soon as more information is available.

6 Messages

 • 

190 Points

2 years ago

Hello, yesterday I figured out that the button for sharing as well as the section containing title, original title and so on are displayed for movies which don't have videos embedded on their title page. Projects in dauvelopment or the obscure German film i looked up than work fine, the video on the title page seems to be the problem in my case. Maybe that helps.Beate

Employee

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1.1K Messages

 • 

45.1K Points

2 years ago

Hi Beate,
Just following up here to report the issue is resolved. Please do let us know if you are still having trouble after updating your app.