Skip to main content

Wed, Oct 2, 2019 2:57 PM

Video will not play on Android 8.1.0

Choose IMDb to play with and goes to black screen

Responses

4 Messages

 • 

152 Points

a year ago

The black screen with eternal spinner appears on my desktop PC virtually every time I click "Watch on iMdB". My remedy is merely to re-load the page, then it displays the video -- unless Amazon chooses not to, which is happening more frequently now than in months past. 

4 Messages

 • 

152 Points

...and the weird format of the paragraph above, with the image inserted as a character after the end of the last line of text, is not my doing. 

5 Messages

 • 

134 Points

a year ago

Problem is , I don't even get the spinner anymore. It just stays dark. I've even uninstalled the app and reloaded it. Nothing. I'm almost done with catching up on Fringe, and I don't know what to do about it now. Should I go as far as deleting the folder in the system? Starting from scratch?

4 Messages

 • 

152 Points

It sounds like the page-load is being interrupted (or interfered with) by some other page request. I don't know enough about Android to make a recommendation for a fix. 

5 Messages

 • 

134 Points

a year ago

The system folders are like the registry in older versions of windows.
All settings and preferences are stored there.
I think I will try that and see what happens.

Employee

 • 

944 Messages

 • 

41.6K Points

a year ago

Hi Michael,

So that we can offer further help, can you please provide us with the following information:
  • Your device model (e.g. iPhone X, Samsung Galaxy s9, Windows/Mac):
  • Your device's operating system & version (e.g. iOS 11.2.1, Windows 10):
  • Your IMDb app version, if applicable (e.g. 9.14):
  • Video/Movie/TV Series Title (including season and episode number, if applicable): 
  • Explanation of the problem and steps to reproduce: 
Thanks in advance.

5 Messages

 • 

134 Points

a year ago

  • Phone is Alcatel VLE5
  • Android Go edition 8.1.0
  • App installed from Google play store, version 8.0.3.108030201
  • Fringe, season 4, episode 13, A better human being
  • Problem: app let's me get as far as choosing to play using IMDb, then goes to black screen, no spinner or anything. It looks like it wants to play but goes nowhere.
    It started after a normal update on Google play store auto update.
    As far as recreating, it happens now every time I try to play the episode or anything at all.

Employee

 • 

944 Messages

 • 

41.6K Points

a year ago

Thanks, Michael.

It sounds like you're experiencing this same issue with other IMDb TV titles, trailers, etc., is that correct?

5 Messages

 • 

134 Points

a year ago

Now everything is good. It's working on everything. I have no idea how, but I'm up and running again.

Employee

 • 

944 Messages

 • 

41.6K Points

Great to hear! Please do let us know if you experience any further issues, and we'd be happy to help.