R

1 Message

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70 Points

Wed, Oct 27, 2021 3:05 PM

Closed

Solved

This is taking longer than usual

Since a couple of days I can't get details on a movie. It says: this is taking longer than usual. You might want to try switching networks?

I've tried, but that's not the problem. 

I've also removed the app and installed it again.

Could you help me out please?

Sally

Employee

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181 Messages

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1.9K Points

1 m ago

Hi there @rachelseerden ,

 

For iOS, please ensure that your device is on iOS 13 or higher and for Android,  that the IMDb App is version 8 or higher

 

However if you've confirmed that your device meets the criteria, please confirm and write us back with the following:

 

• Device model
• OS version number
• IMDb App version number

 

Thanks in advance!