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10 Messages

 • 

330 Points

Tue, Oct 1, 2019 5:56 AM

Report issue

App'sound is overlapped and still playing when press hold key
Occur/ Reproduction Route:
1. Execute app
2. Select any video> press recent key > open popup view> check app sound
3 press hold key > check app sound
This issue happening all ANDROID Samsung device
Please fix it,thanks

Responses

Employee

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837 Messages

 • 

21.5K Points

a year ago

Hi Ha,

Thank you for providing the steps. Are you able to help clarify what you are referring to as the "hold key" in addition to the following details : 
  • Device model
  • OS version number
  • Device language settings
  • IMDb app version number

10 Messages

 • 

330 Points

a year ago

Samsung galaxy A50 or S10
P OS 9.0
English
8.03.108030202

Employee

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944 Messages

 • 

41.6K Points

a year ago

Hi Ha,

So that we can offer further help, can you please provide us a screenshot or further information regarding the "hold key" you referenced?

Thanks in advance.

10 Messages

 • 

330 Points

a year ago

Hold key means that you press power key at the right device to make device sleep status ,

Employee

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1.1K Messages

 • 

45.1K Points

a year ago

Thanks for getting back to us, Ha.

Please delete the IMDb app and download the latest version to see if this resolves the issue.

10 Messages

 • 

330 Points

a year ago

I will check if sound in video still playing overlapped when open pop up view or press power key to get back sleep mode
I will confirm to you soon
Please be patience and support us
Thanks a lot

10 Messages

 • 

330 Points

a year ago

This issue still happening on latest version,thanks

Employee

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837 Messages

 • 

21.5K Points

Hi Ha,

I've forwarded the information regarding your issue to our engineering team.
To help with further investigation, could you please provide a screenshot of your device prior to pressing the power key to lock and put into sleep mode?

Thanks in advance. 

10 Messages

 • 

330 Points

Ok i will

10 Messages

 • 

330 Points

10 Messages

 • 

330 Points

You can see video in pop up view mode and sound in video is overlapped when press power key or wait to screen device sleep

10 Messages

 • 

330 Points

a year ago

Please take care this issue and fix it

7 Messages

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286 Points

8 months ago

thank you to remind me