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8 Messages

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150 Points

Wed, Apr 24, 2019 9:20 AM

My awards / nominations have disappeared from my profile and films. This is only on the imdb app. Online they are listed. Where are they?

Info has disappeared when using the app

Responses

Employee

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944 Messages

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41.6K Points

a year ago

Hi James,

Awards and nominations do appear on IMDb name pages within the IMDb and IMDbPro apps.

So that we can take a closer look, can you please provide us with a link to your name page?

Thanks in advance.

8 Messages

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150 Points

a year ago

Hi, thanks for the quick reply.

My page url is - https://www.imdb.com/name/nm1880813/

The awards were displayed on the app but now they've disappeared. If you can fix this I would really appreciate it.

Thank you!

James

Employee

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944 Messages

 • 

41.6K Points

a year ago

Hi James,

Thanks for providing the link! I've confirmed that your awards and nominations are displayed on both the IMDb and IMDbPro app.

On the IMDb app, they're displayed just below your image gallery:


On the IMDbPro app, they're displayed toward the bottom of the Overview tab, just below your current STARmeter:


Please let us know if we can offer any further help.

8 Messages

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150 Points

a year ago

Hi not sure if you can see the image but my view is different. Any idea why?

8 Messages

 • 

150 Points

a year ago

Employee

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944 Messages

 • 

41.6K Points

a year ago

Hi James,

Thanks for confirming. It looks like you're using an Android device. My apologies, this thread was created under the IMDb app for iOS and IMDbPro app categories. 

I've also reviewed the Android app though, and can confirm the awards and nominations should be displayed just below the image gallery and above your Personal Details, exactly where you have pictured.

So that we can take a closer look, can you please confirm the following information?
  • Device model
  • Android OS version number
  • IMDb app version number
Thanks in advance.

8 Messages

 • 

150 Points

a year ago

8 Messages

 • 

150 Points

a year ago

The imdb app version I'm using is - 7.8.6.107860100

8 Messages

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150 Points

a year ago

I hope the screen shot provides the other info you need? I'm using a Huwai phone, P20

Just to confirm - the awards section was previously displayed but now they've gone. Maybe the result of an update?

Thanks, James

Employee

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1.1K Messages

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45.1K Points

a year ago

Thanks for all that, James! Should be helpful for the tech team's investigation.


I've reached out to them to look into this, thanks in advance for your patience! In the meantime, you can rest assured that your awards are appearing on all the devices we tested with, so may just be an isolated bug.