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J

Tue, Nov 17, 2020 9:23 PM

error code 303200

Imdb app keeps freezing and stopping on my phone and tablet. I'm getting
error code 303200 over and over again. Samsung Galaxy S8 Plus and s4 tablet

Responses

Karen_P

2.3K Messages

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32K Points

2 months ago

Hi Jamie.

Have you tried removing the IMDb app, then reinstalling it?

Also do you have the latest version Operating System for both devices?

(edited)

13 Messages

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206 Points

@Karen_P yes I have. It made absolutely no difference. I'm using the most current software available for both devices.

Karen_P

2.3K Messages

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32K Points

Too Bad.

Was hoping something simple for you.

This may be an ISP issue, I think this because it is happening on two separate devices. Have you tried using one of your devices on another network?

:):)

This is what I found off the internet. But IMDb tech may have a solution. Wait for their relpy.

OK?

(edited)

13 Messages

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206 Points

I haven't had a chance yet but I will try it. But I will tell you I wasn't having this problem 6 months ago on the same network. And I don't have any problem with HD video playing on my other apps like YouTube.

Employee

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1.2K Messages

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26.7K Points

2 months ago

Hi @Jamie

So that we can investigate further, can you please provide us with the following information for the device where you're experiencing this issue?

  • Device model
  • OS version number
  • IMDb app version number
  • Title(s) or Video(s) where you're getting the error code

Thanks in advance. We look forward to assisting you further.

13 Messages

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206 Points

@Taylor hi Taylor I'm using Galaxy Tab S4 model SM_T830 with Android version 10 operating system. My IMDb app version is 8.2.5.108250302.

I get the error code on almost every single video I play. It's usually plays for a few seconds and then freezes for about 5 seconds and then plays and then stops altogether with the error code.

Thanks!

13 Messages

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206 Points

@Taylor did you forget about me?

Karen_P

2.3K Messages

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32K Points

Yeah......I'm wondering too?!

Employee

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1.2K Messages

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26.7K Points

Hi,

I apologize as we do not yet have an update though I can confirm the team is looking into this. 

Karen_P

2.3K Messages

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32K Points

Groovy Taylor!
Happy Holidays

:):)

13 Messages

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206 Points

 fantastic😃. And happy holidays!

Employee

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1.2K Messages

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26.7K Points

Hi @Jamie 

Do you have any further details you're able to share in regards to what title you're attempting to play/watch when you experience this issue, as well as from where you are clicking on the video? Thanks. 

13 Messages

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206 Points

As stated earlier it's almost every single video I watch on your app. When I get notification from your app about videos I usually click on those and try to watch them. About 20% of the videos will play without the error message but every single video will freeze at least once during playback.

13 Messages

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206 Points

Merry Christmas! :)

13 Messages

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206 Points

double sigh.

Employee

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1.2K Messages

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26.7K Points

Hi @Jamie 

I apologize for the delay as this has been hard to reproduce on our end. Can you confirm if this occurs when using any other devices which you may have accessible? 

13 Messages

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206 Points

Only the Samsung Galaxy S8 Plus and s4 tablet as stated in the very first comment. When you say "accessible" are you referring to the devices accessible features? Because I do have some accessible features active on both of these devices.

13 Messages

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206 Points

7 days ago

Are you still there?

Employee

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1.2K Messages

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26.7K Points

Hi @Jamie 

Unfortunately we've not been able to identify the issue and the team is still investigating. However I did want to ask if you are using an ad-blocker on your device? I'm thinking this may be a potential reason why you're encountering the error you've noted. 

13 Messages

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206 Points

My tablet has an ad blocker but my phone doesn't. I did try uninstalling it in the past but it didn't make a difference so that can't be the problem.

Employee

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1.2K Messages

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26.7K Points

Making sure we have everything accounted for - are you on the latest version (8.2.7) of the IMDb App?

13 Messages

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206 Points

Hi Taylor. My devices auto update. Yes I have the latest version 8.2 .7 and the problem is persisting.