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1 Message

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70 Points

Sat, Sep 21, 2019 11:34 AM

Dark screen after ads

While watching IMDB TV on my android TV box (using the app), after every other commercial break when the program resumes, I get only sound. No picture. I have to back out of the program and restart in order to resume picture. Any ideas on what to check for the problem?

Responses

Employee

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837 Messages

 • 

21.5K Points

a year ago

Hi Bill,
I'm sorry to hear that you're still experiencing issues with the sound on your IMDb TV videos

So that we can offer further help, please provide us with the following information:

  1. Device model
  2. Operating System version number
  3. Browser name and version number (if experiencing this issue via your web browser)
  4. App name and version number (if experiencing this issue via a mobile device app)
  5. Title of thevideo (if TV episode, please provide us with the season and episode number)
  6. Time (hh:mm:ss)when the audio issue begins and ends (if entire video, please confirm)
  7. Approximate Date/Time Issue Occurred (Include Timezone)
  8. Troubleshooting steps you've previously attempted
 Thanks in advance.