D

2 Messages

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80 Points

Wed, Sep 8, 2021 4:00 PM

Closed

Solved

Cannot login to the app

I cannot login to the app on my mobile.

Been going on for about 10 days.

Tried a different userid - same problem.

Tried a different mobile - same problem.

I can login on a pc.

Can anyone help?

Sally

Employee

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178 Messages

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1.9K Points

3 m ago

Hi there @davidsamuelrusson  ,

 

If you can use your account on a PC, it seems that you have no problem at the account level.

 

In order to investigate further, can you tell us what kind of error you are seeing?


(Remember you can attach screenshots!)

2 Messages

 • 

80 Points

3 m ago


All I am getting is sign in error. See attachment.
Tried both Imdb login and Google login - same problem. Even tried making a new userid- same problem.
Hide quoted text

On Thu, 9 Sep 2021, 21:56 IMDb Community, <noreply.imdb@sprinklr.com> wrote:

 
IMDb Community Forums
Hi davidsamuelrusson,

Sally mentioned you in a comment.
d
 
Cannot login to the app
I cannot login to the app on my mobile. Been going on for about 10 days. Tried a different userid - same problem....

Hi there @davidsamuelrusson  ,

 

If you can use your account on a PC, it seems that you have no problem at the account level.

 

In order to investigate further, can you tell us what kind of error you are seeing?


(Remember you can attach screenshots!)

View on IMDb Community Forums
© 2021 IMDb Community Forums

Employee

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2.1K Messages

 • 

38K Points

2 m ago

Hi @davidsamuelrusson 

Sorry to hear you're still running into this issue. Please attempt to clear the Cache in the app settings and confirm if you're still experiencing the issue.

 

To clear the cache, please take the following steps:

  1. While in the IMDb app, go to the "You" tab on the bottom right-hand corner
  2. Select the gear icon at the top right-hand corner, which will take you to the App Settings page
  3. Scroll down to find "Clear Cache"
  4. You will then be prompted to confirm clearing all application cached data
  5. Select "Clear" and then try to login once again.